ReStore Manager

Summary:

The Habitat ReStore Manager is responsible for all areas of the day-to-day management of the ReStore, including operations, schedules, and development of staff, volunteers, and assets in pursuit of a high-quality donor-to-customer experience. The Manager implements and drives programs and outreach for donations and provides sustained network development to expand the scope of activities to develop long-term, collaborative relationships within the community. The Manager ensures the Habitat ReStore raises awareness of GMHFH’s mission in the community.

Primary Responsibilities:

Operations and Store Management

• Provide accurate accounting records of revenues and expenses as required or requested.
• Assist in the development of annual operating and sales budgets and lead the store to hit sales goals.
• Provide reports of the following areas to the ReStore Director or CEO: sales, expenses, outreach activities and other areas as assigned.
• Oversee the processing of donated items; manage the rotation of items and the disposal of donated items in a timely fashion. Processes include sorting, hanging, tagging, displaying, and disposing of donated items.
• Control petty cash, ensuring appropriate expenditures and receipts.
• Ensure that all sales transactions (cash, credit cards) are handled properly and in line with GMHFH’s cash handling procedures and credit card compliance standards.
• Provide guidance and answer questions to the Dispatcher when asked and assist with coordinating store-specific special pickups. Coordinate with other store managers to ensure that donations are equitably distributed between stores.
• Identify maintenance problems at the store and communicate needs to the ReStore Director to ensure a safe, pleasant, and clean working environment for staff, volunteers, and customers.
• Oversee the effective merchandising of the floor, maximizing available display space and use inventory control and pricing to ensure appropriate turnover of merchandise.
• Ensure that all areas of the store, restrooms, and warehouse are clean and safe.
• Establish and maintain relationships with potential and existing donors, including individuals, businesses, community groups to increase quality and quantity of merchandise donations.
• Meet with all relevant stakeholders, including the other ReStore Managers, the ReStore Director, and admin staff to ensure that long term organizational goals are met.

Staff and Volunteer Management

• Understand and communicate to all staff positions the Key Performance Metrics and how they relate/contribute to positive customer experience and high-quality operations.
• Ensure all personnel understand and can effectively communicate the Habitat ReStore, local affiliate and HFH missions to members of the public.
• Hire, train and manage ReStore Staff in accordance with relevant personnel and safety policies and take steps to ensure staff is well versed so that all policies and practices are understood and adhered to. Cross train and mentor staff for succession planning and create opportunities for internal promotion.
• Approve employee recording of time worked.
• Support volunteers and staff on the sales floor with customer conflicts, pricing issues, etc.
• Supervise staff, monitor work performance, and provide ongoing feedback to improve productivity and employee job satisfaction. Provide both positive and constructive feedback.
• Follow Affiliate policy when discipline is needed and utilize both performance action plans and coaching, when possible, to resolve behavior that is not constructive.
• Maintain confidentiality regarding all personnel matters and properly document events as needed.
• Develop schedules for paid staff and volunteers to ensure appropriate levels of staff and volunteer coverage to both reach the store’s financial goals and be able to provide excellent customer service.
• Conduct regularly scheduled communication with staff to provide direction, guidance, and oversight to personnel. Host staff meetings as needed to share information and engage in team building.
• Work with the Volunteer Coordinator to increase the number of volunteers in the store and work on long-term volunteer plans. Train and onboard new volunteers, explain the importance of Habitat’s mission, and respond to any concerns or questions that can’t be addressed by supervisors.
• Other duties as assigned.

Job Specifications

Desired Education and Experience

• 2-3 years of retail management experience.
• Relevant college degree preferred.

Knowledge, Skills, and Experience

• Able to communicate well with other staff, volunteers, and any type of visitor to the ReStore.
• Dependable and able to stick to a schedule.
• Excellent customer service skills to respond to any questions or concerns.
• Strong time management skills and the ability to assign tasks to others.
• Flexibility to switch to different tasks quickly.
• Able to lead a team, develop and mentor people, and resolve minor conflicts.
• Light arithmetic skills to handle cash and card transactions, help with budgeting, and balance cash drawers.

Physical Requirements Necessary to Perform This Job

Must be able to:

• Stand for long periods, traverse stairs, and navigate a busy sales floor.
• Lift, pick up, carry, place down, and bring upstairs at least 25lbs.
• Squat to pick up items from the floor and perform repetitive data entry and pricing motions.

Tools and Equipment to be Used

Must be able to:

• Answer a phone, use a weightlifting device such as a hand truck, operate a register system including using an iPad and giving change for purchases, write receipts for donors, use a pricing tool to price merchandise, fill out a closing checklist and use a calculator to ensure accurate counting, and use a utility knife to cut cardboard and other materials.

Work Environment

• The physical environment requires the employee to work both inside and outside in heat/cold, wet/humid, and dry/arid conditions in a variety of environments including a busy sales floor, back warehouse, and outside area. This position is exposed to a moderate amount of dust and moving vehicles including but not limited to cars, trucks, and forklifts.