ResWare Administrator - Grid151

https://www.ardaninc.com/california-employee-and-job-application-privacy-notice/ 

Role and Responsibilities:

· Work with operational management to create, modify, and document action workflows according to

state/county/client requirements

· Creating and maintaining Resware action lists

· Working with current, experienced IT staff to maintain system

· Communicating with Qualia and third-party support vendors as needed

· Training and monitoring staff to ensure that Resware is used properly

· Create, add, and revise document templates according to operational needs

· Map documents in ResWare to the appropriate points

· Create new clients and add their corresponding product types

· Create custom integrations

· Grant portal access and manage internal/external user access as well as role rights

· Map internal documents to work in XML format

· Map title premiums, underwriting documents, and rates

· Identify, communicate, and resolve technical issues within ResWare

· Monitor system performance and troubleshoot issues

· Assist in pre-sales product demonstrations, provide assistance in scoping projects or developing

proposals.

· Develop project plans and ensure that implementations are completed on time and meets client

expectations.

· Coordinate the exchange of information among departments on the required deployment activities

and processes to ensure successful deployments, supporting the cascade of knowledge and skills.

· Use interpersonal skills to leverage relationships to drive implementation activities.

· Performs other duties and projects as assigned.

Qualifications and Educational Requirements:

· Prior experience in a Resware Administrator Role

· Project Management skills utilizing analytical and problem-solving skills

· Knowledge of title insurance or escrow closings.

· Basic knowledge of network infrastructure (switching and routing) a plus

· SQL experience a plus

· Work under general supervision.

· Bachelor's Degree, preferred.

Preferred Skills:

· Strong communication skills, with the ability to clearly and concisely present issues, ideas and recommendations in verbal, written and presentation formats.

· Highly motivated, inquisitive, self-started with the ability to multi-task and effectively manage priorities to meet deadlines in a fast-paced environment.

· Strong attention to detail, excellent organizational skills, ability to manage multiple projects and the capacity to work under pressure and tight deadlines.

· Capable of generating a high degree of respect and trust to develop, maintain strong relationships with business partners across all levels of stakeholders.

REASONING ABILITY

• Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

PHYSICAL DEMANDS

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


• While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must frequently lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception, and the ability to adjust focus.

WORK ENVIRONMENT

• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

Note: This job description is not intended to be an exhaustive list of duties, responsibilities, or qualifications associated with the job.