Retail AA Store Manager

Goodwill Industries of Kentucky is looking for an energetic, self-motivated, detail-oriented Retail Store Manager to join our team! The Retail Store Manager will support the store sales and lead retail employees continually by evaluating and improving the performance of others; constantly striving to improve store processes and performing tasks of subordinates as needed to ensure store goals are met and exceeded. If you are looking for an opportunity that allows you to reach new goals while helping others, the Retail Store Manager opportunity is for you.

Goodwill’s Mission is to connect Kentucky job seekers with the resources and services they need to find and maintain long-term employment and a career path. We serve Kentuckians who have disabilities or experience other challenges finding success in the workforce, such as criminal backgrounds, language barriers, limited education, lack of transportation and chronic poverty.

Job Type: Full-time, Exempt

Essential Duties and Tasks:

• Leads the development and operation of an assigned store to achieve the store’s financial, customer, and employee metrics.


• Creates an environment that drives positive relationships with Goodwill customers and employees to successfully implement Goodwill’s mission services and enhance store’s profitability.


• Key decision maker in improving operational processes and workflows that enhance the efficiency and quality of store results in collaboration with the senior store manager.


• Hires, trains, and supervises retail employees, forecasts and schedules to optimal staffing levels.


• Responsible for skill development, cross-training, performance evaluation, and disciplinary action of Assistant Store Managers, Team Leaders and other employees.


• Ensures that the facility is branded and merchandised in a manner to attract and retain customers and donors, driving overall improvement in customer satisfaction scores.


• Promotes Goodwill in the community by coordinating and marketing of store events, such as new store openings or grand re-openings, customer appreciation days, etc.


• Complies with established Goodwill policies and procedures and collaboratively works with all cross-functional departments including finance, human resources, IT, risk management, properties & facilities, and compliance to achieve desired store results.


• Performs other duties as assigned.

Job Variants:

• Job size is mainly influenced by volume of retail sales and store complexity.


• Retail Sales Revenue of greater than $1M.

Education and Experience:

• High School Diploma or GED, preferred.


• Must have management/supervisory/team leadership skills and experience; Retail and/or light manufacturing experience is a plus.


• Must demonstrate a positive attitude and professional demeanor with management and subordinates, while serving as a positive role model representing a “can-do” spirit.


• Proven work experience exhibiting excellent customer service, productivity, and effective communication.


• Travel to other locations beyond the assigned work location is required.

 Benefits:

• 403(b) Plan


• Company 403(b) Matching Contributions


• Tuition Reimbursement


• Medical, Prescription, Dental & Vision Insurance


• Generous Vacation Time & 8 Paid Holidays


• Short and Long-Term Disability Insurance


• Life, Dependent Life and AD&D Insurance


• Voluntary Term Life Insurance

Goodwill Industries of Kentucky is an EEO/AA employer - M/F/Veteran/Disability/Sexual Orientation/Gender Identity