Retail Account Associate

Our company is proud to represent some of the most recognized names in telecommunications—including Frontier. As we expand our presence and partnerships, we’re searching for driven and customer-focused individuals to join our team as Retail Account Associates.

This Retail Account Associate role is a great fit for individuals who are passionate about connecting with others, providing exceptional service, and growing within a company that prioritizes development and internal promotion. If you’re eager to learn, motivated to succeed, and ready to be part of a supportive, high-performing environment—this is the opportunity for you.

As a Retail Account Associate, you’ll act as a key point of contact between the client and their customers, ensuring a seamless and informative customer experience from start to finish.

Retail Account Associate Responsibilities:

• Represent our brand and services with professionalism and enthusiasm while engaging with customers
• Provide accurate information on products, services, and promotional offers
• Build meaningful customer relationships and guide them through the account setup or service upgrade process
• Handle service inquiries, address concerns, and resolve issues in a timely, solution-oriented manner
• Maintain detailed records of customer interactions and follow-ups
• Stay current on offerings, technology updates, and industry trends
• Collaborate with fellow Retail Account Associates and leadership to meet team goals and enhance the overall customer experience

What We Look For in a Retail Account Associate:

• Experience in customer service, client support, or a related role
• Excellent communication skills with a friendly and approachable attitude
• Confidence in problem-solving and handling objections with professionalism
• Ability to manage multiple tasks and adapt quickly in a fast-paced setting
• Reliable, self-motivated, and eager to take on new challenges
• Passion for learning and contributing to a positive team environment