Retail Ambassador

Job Title: Retail Ambassador

Location: Planet Playskool & NERF Action Xperience, Paramus, New Jersey

Reports To: Retail Lead/Retail Ambassador

Overview

:

Join our dynamic team at Planet Playskool & NERF Action Xperience as Retail Ambassador! As a key member of our customer service-oriented team, you will play a crucial role in creating a positive and memorable experience for our visitors. You will also play a key role in ensuring that we provide a seamless shopping experience for all our guests. If you are enthusiastic, friendly, and enjoy engaging with people, this is an excellent opportunity to be part of a vibrant and exciting environment.

Responsibilities:

1. Customer Service:

• Greet visitors with a warm and friendly demeanor.

• Provide information about the attractions, exhibits, and facilities.

• Assist visitors with ticket purchases and provide guidance on admission procedures.

• Resolve customer inquiries, concerns, or issues in a professional manner.

2. Sales:

• Effectively operate the system to provide merchandise sales and upsells.

• Ensure the retail store is always presenting as premium and is fully stocked per the plan-o-grams.

• Handle cash transactions accurately and maintain a balanced cash drawer.

• Maintain a highly shoppable retail environment and support with delivering core KPI’S.

3. Attraction Knowledge:

• Stay informed about the attraction's history, exhibits, and upcoming events.

• Continuously update knowledge on any changes or additions to the attraction.

• Share information with visitors to enhance their understanding and enjoyment.

4. Crowd Management:

• Monitor and manage visitor flow to ensure a safe and enjoyable experience for all guests.

• Assist in crowd control during peak times or special events.

• Collaborate with other team members to optimize visitor traffic.

5. Cleanliness and Maintenance:

• Keep work areas, including POS and entrance areas, clean and organized.

• Report any maintenance issues or safety concerns promptly.

• Collaborate with the maintenance team to address cleanliness and appearance standards.

6. Team Collaboration:

• Work collaboratively with other frontline team members and departments.

• Communicate effectively with supervisors and managers regarding visitor feedback and operational issues.

• Attend team meetings and training sessions as required.

Qualifications:

• 18 years of age or older.

• High school diploma or equivalent.

• Previous customer service experience is preferred.

• Excellent communication and interpersonal skills.

• Ability to handle cash transactions accurately.

• Enthusiastic, approachable, and positive attitude.

• Flexibility to work weekends, holidays, and occasional evenings.

Benefits:

• Competitive hourly wage.

• Employee discounts on merchandise and services.

• Opportunities for advancement within the organization.

• Training and development programs.

If you have a passion for providing exceptional customer service and thrive in a dynamic, visitor-focused environment, we encourage you to apply. Join us in creating memorable experiences for our guests!

Planet Playskool and NERF Action Xperience are operated by Brite Management LLC.

Brite Management LLC (Brite) is a leader in delivering location-based entertainment operations and world-class visitor experiences. With a commitment to creating memorable experiences and brand affinity and connections, Brite is the strategic operating partner for numerous global brand entities.

These include Planet Playskool, NERF Action Xperience, and Crayola Experience.

Led by a team of industry experts, Brite continues to be a sought-after operating partner for some of the most well-known and innovative brands and experiences globally.

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