Retail & Postal Associate

Retail & Postal Associate

POSITION: Retail & Postal Associate

SUPERVISOR: Retail & Postal Manager

DEPARTMENT:  University Retail & Postal Center

LOCATION: On-campus, located in Tiffin, OH

JOB TYPE: Full-time

Tiffin University (TU) was founded in 1888 and offers accredited undergraduate and graduate degrees in business administration, criminal justice, social sciences, creative and media arts, humanities, education, sciences, technology, and health. The University's campus in Tiffin, Ohio, blends traditional historic and modern buildings, creating a vibrant and welcoming educational community for its students, faculty, and staff. Students can pursue associate, undergraduate, and graduate programs both on campus and online, as well as at Terra State Community College. In addition, TU offers Bachelor's in Business Administration and Master's of Business Administration degrees in Bucharest, Romania, and educational opportunities for students from Switzerland and Latin America. The University also provides an online Ph.D. program in Global Leadership and Change. 

The main campus in Tiffin is a beautiful 153-acre blend of traditional, historic, and modern buildings that create a vibrant and warm home for an educational community.  We offer undergraduate and graduate degrees in business in Bucharest, Romania. From academic programs in sports and recreation management to homeland security/terrorism, communication, and management, TU  offers more than 40 majors through on-campus and online learning, resulting in real advantages for our students. 

GENERAL JOB DESCRIPTION

Tiffin University is seeking a friendly, detail-oriented Retail & Postal Associate to support the daily operations of The Exchange 1888, our on-campus store and mail center. This individual plays a vital role in delivering exceptional customer service, supporting retail sales and merchandising, processing mail and packages using tracking software, and maintaining a clean and welcoming environment. Responsibilities also include assisting with the store’s social media presence to engage the campus community. This position requires weekend availability and the ability to thrive in a fast-paced, customer-focused setting.

MAJOR DUTIES AND RESPONSIBILITIES

Customer Service & Sales

• Provide outstanding service to students, faculty, staff, and guests
• Resolve customer inquiries, complaints, returns, and exchanges with professionalism

Store Operations & Merchandising

• Support store opening and closing procedures, including cash handling and sales reporting
• Maintain a clean, organized, and visually engaging sales floor
• Receive, price, and display new merchandise
• Assist with special promotions, seasonal displays, and events

Mail Center Operations

• Sort, process, and deliver incoming and outgoing mail and packages
• Use package tracking system software to log, manage, and notify recipients of deliveries
• Operate mailing systems and ensure compliance with postal and courier regulations
• Update departmental mail stations and maintain accurate records

Technology & Reporting

• Use point-of-sale and inventory management systems (Lightspeed)
• Use mail tracking software for package intake and delivery
• Assist in generating and analyzing basic sales and inventory reports

Social Media & Campus Engagement

• Assist with creating and posting engaging content for the store’s Instagram, Facebook, and other social media platforms
• Highlight new merchandise, events, promotions, and campus life
• Collaborate with management to maintain brand consistency across all digital platforms

Team Collaboration

• Work closely with other team members and student employees
• Assist in training student workers and delegating daily tasks
• Support campus-wide events and outreach

QUALIFICATIONS/SKILLS/ABILITIES FOR THE JOB

Education

• High School diploma or GED required
• Bachelor’s degree preferred

Experience

• 1-3 years of retail or customer service experience preferred
• Experience with mailroom or shipping operations is a plus
• Experience with social media content creation and tracking systems preferred

Other

• Excellent communication, interpersonal, and organizational skills
• Basic computer proficiency, including Microsoft Office
• Familiarity with social media platforms (Instagram, Facebook, etc.)
• Experience using tracking or inventory software (e.g., SCLogic, Notifii, or similar)
• Must be available to work weekends as part of a rotating schedule
• Ability to lift up to 50 lbs and be on your feet for extended periods
• Commitment to Tiffin University’s mission and ICARE values

TIFFIN UNIVERSITY SPONSORED BENEFITS

Tiffin University offers excellent benefits. All full-time employees of Tiffin University are eligible for our full-time benefits package, which includes medical, dental, and vision insurance, Health Savings Account with employer incentive contribution, Employer Paid and Supplemental Life Insurance, Short-Term, and Long-Term Disability, 403b Retirement with Employer Match, Time Off (annual and sick leave), Observed Holidays, Tuition Assistance and Reimbursement, and Employee Assistance Program.

KEY COMPETENCIES

Interdependence:  Fosters collaboration

Communication: Strong decision-making and communication skills

Accountability: Formulates effective and progressive strategies aligned with the University's mission and values

Respect: Creates an engaging, collaborative work environment by bringing diverse people and ideas together.

Entrepreneurship: Influences and Inspires

EMBRACING OUR GUIDING PRINCIPLES

VISION STATEMENT – The vision for Tiffin University is to become A premier university for challenging students to enhance their global competencies and 21st-century skills for success in a diverse world.

MISSION STATEMENT – The mission of Tiffin University is to Educate students by linking knowledge to professional practice.

CORE VALUES – The values of Interdependence, Communication, Accountability, Respect, and Entrepreneurship comprise the ICARE values of Tiffin University.

Tiffin University provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. While we strive for a diverse mix of candidates, all employment decisions are made without regard to race, sex, or other protected characteristics. 

Tiffin University is an Equal Opportunity Employer