Retail Area Manager - Pennsylvania

**Retail Area Manager - Pennsylvania**
at Sunnyside*

Pittsburgh, PA

****COMPANY OVERVIEW****
Recently named one of *Entrepreneur* magazines Top 100 Cannabis Leaders, Cresco Labs is one of the largest vertically-integrated multi-state cannabis operators in the United States. Cresco is built to become the most important company in the cannabis industry by combining the most strategic geographic footprint with one of the leading distribution platforms in North America. Employing a consumer-packaged goods (CPG) approach to cannabis, Crescos house of brands is designed to meet the needs of all consumer segments and includes some of the most recognized and trusted national brands including Cresco, Remedi and Mindys, a line of edibles created by James Beard Award-winning chef Mindy Segal. Sunnyside*, Crescos national dispensary brand is a wellness-focused retailer designed to build trust, education and convenience for both existing and new cannabis consumers. Recognizing that the cannabis industry is poised to become one of the leading job creators in the country, Cresco has launched the industrys first national comprehensive Social Equity and Educational Development (SEED) initiative designed to ensure that all members of society have the skills, knowledge and opportunity to work in and own businesses in the cannabis industry.
****MISSION STATEMENT****
At Cresco, we aim to lead the nations cannabis industry with a focus on regulatory compliance, product consistency, and customer satisfaction. Our operations bring legitimacy to the cannabis industry by acting with the highest level of integrity, strictly adhering to regulations, and promoting the clinical efficacy of cannabis. As Cresco grows, we will operate with the same level of professionalism and precision in each new market we move in to.
**JOB SUMMARY**
The Area Manager of Sunnyside* Pennsylvania reports to the Regional Director and is responsible for day-to-day oversight of multiple dispensaries and their teams within the state. They are expected to help ensure delivery of a profitable business which supports Cresco Labs mission to normalize, professionalize and revolutionize the cannabis industry. They ensure their dispensaries achieve or exceed all key-metrics and goals by driving profitable sales growth throughout all aspects of the dispensary including customer acquisition and loyalty, merchandising, operations and talent development. They are also the link between the Sunnyside* brands vision and how it comes to life by supporting Dispensary Managers and their teams.
**CORE JOB DUTIES**
Talent Leadership:
* Build and sustain a high-performing team through dispensary management selection, onboarding, coaching and clear accountability for results.
* Assess team performance, identify skill gaps and ensure key resources, trainings or procedures are implemented to support the needs of the teams and the efficient and compliant operation of the assigned dispensaries.
* Partner with Human Resources and the Regional Director to maintain talent retention and bench plans; deep dive with dispensary team members to understand their future career aspirations.
* Prioritize and delegate responsibilities to managers, setting clear expectations across all roles while ensuring a safe environment.
* Develop, coach, and inspire employees to achieve individual and team goals through regular feedback inclusive of recurring performance discussions and career development planning.
* Respond to all managers questions, concerns or suggestions and communicate what resources are needed to the Regional Director; seek feedback and provide timelines for resolution and/or implementation.
* Partner with Human Resources to investigate and resolve concerns in a timely manner
* Ensure employees are knowledgeable of any regulatory changes, providing consistent coaching across guest experience, product knowledge and regulatory compliance.
* Champion innovation and adaptability in a dynamic environment.
Operational Excellence:
* Ensure customer/patient experience aligns with company vales of providing access to consistent high-quality cannabis and cannabis knowledge.
* Maintain and build customer loyalty through key business partner relationships and by responding to escalated customer/patient inquiries.
* Provide regular updates, feedback, and solutions to the Regional Director and other cross-functional leadership across all areas of dispensary operations, driving success while problem-solving in an evolving industry.
* Drive profitable sales by leading a group of dispensary managers to effectively forecast the business, schedule to meet the demand, provide outstanding customer service and fully execute all programs and initiatives.
* Partner with Human Resources, Compliance, Security, Employees Health & Safety, Marketing, and IT on company initiatives.
* Analyze business metrics to create, implement and communicate action plans which promote growth and continuous improvement of dispensary operations.
* Achieve sales objectives by creating and monitoring performance of sales and inventory plans by influencing marketing materials, maintaining online platforms and inventory controls.
* Partner with Regional Buyer to enhance product lines by identifying new cultivators/vendors, and/or products, and supports inventory level management inside dispensaries.
* Understand the competitive landscape and provide information to help increase market share.
* Ensure compliance to all company policies, procedures, state and local laws.
* Serve as point of contact for state regulators and local authorities, overseeing inspections or audits.
* Ensure accurate records are maintained in assigned dispensaries for all activities including daily cash reconciliations, guest records, sales, deliveries and returns in accordance with the state regulatory agency and the standards set by Company.
**REQUIRED EXPERIENCE, EDUCATION AND SKILLS**
* 5+ years of Retail Management Experience, preferably in a high-growth or fast-paced environment with multiple site responsibility.
* Managing performance of leaders with a focus on coaching, training and developing talent to grow their careers and drive results.
* Establish strategic goals and work with business partners and stakeholders to monitor and act to drive the achievement of company and individual performance through KPIs and other metrics.
* Proficiency with Microsoft Office Suite with strength in use of Excel.
* Demonstrated ability to learn, apply and teach others technical and product-related information in a professional consultative manner.
* Strong business acumen including data management, attention to detail, and excellent communication and interpersonal skills.
* Maintain a high level of integrity, personal motivation, adaptability, and sense of urgency.
**ADDITIONAL REQUIREMENTS**
* Must be 21 years of age or older to apply
* Must comply with all legal or company regulations for working in the industry
*Cresco Labs is an Equal Opportunity Employer and all applicants will be considered without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.*
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**Voluntary Self-Identification**
For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely **voluntary**. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.
As set forth in Sunnyside*s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.
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