Retail Associate

At LEGOLAND New York Resort, you’ll Earn AWESOME Benefits, Build AWESOME Memories and Make an AWESOME Difference. With our Theme Park, Hotels, Miniland and more, the opportunities here are endless!

About the Role

At LEGOLAND® New York Resort, we’re all about creating unforgettable experiences for our guests and for our teams. As one of our new Retail Associates, you’ll play a vital guest-facing role, dynamic and fast paced. 

Position Overview

As a Retail Associate you play a vital role in creating memorable guest experiences by delivering exceptional customer service and supporting daily retail operations throughout the park. From assisting guests with purchases to maintaining eye-catching merchandise displays, this role is perfect for energetic, guest-focused individuals who thrive in a fast-paced, fun environment. Throughout the day, you’ll engage with guests, support teammates, maintain store standards, and help create a fun, welcoming atmosphere that reflects the LEGOLAND brand. This is a high-energy, collaborative team environment with a strong emphasis on teamwork. Shifts begin with a team meeting to review daily goals, promotions, and assignments. This is a seasonal, part-time role.

Guest Experience & Customer Service

• Greet guests with a friendly, welcoming attitude
• Assist guests in finding and selecting merchandise
• Provide accurate product information, including pricing, promotions, and availability
• Address guest questions, concerns, and issues promptly and professionally

Sales & Transactions

• Operate POS systems and process cash, credit, and other payments accurately
• Complete sales transactions efficiently
• Handle returns, exchanges, and refunds according to park policies

Store Operations & Maintenance

• Maintain a clean, organized, and visually appealing retail environment
• Replenish shelves, displays, and fixtures throughout the day
• Ensure product tagging, pricing, and digital labels are accurate
• Monitor inventory levels and communicate restocking needs to leadership

• Minimum age: 18 years old
• Availability: Flexible schedule required, including weekends, holidays, and evenings
• Heavy focus on weekend availability during off-peak times
• Weekday availability expected during peak season (Memorial Day–Labor Day)
• Previous retail, sales, or customer service experience preferred but not required
• Strong verbal communication skills and a guest-focused mindset
• Friendly, approachable, and proactive team player
• Ability to stand for long periods, lift up to 25 lbs., and perform repetitive tasks
• Comfortable working both indoors and outdoors in varying weather conditions