Retail Associate

**Position:**

Retail Associate

**Location:**

1 Muir Woods Road

Muir Woods Trading

Mill Valley, CA

**Job Id:**

109

**# of Openings:**

1

**Title:** Retail Associate
**Reports To:** Retail Manager
**Department:** Retail
**Summary of Position:**
Assist all guests and visitors of the Company with timely, efficient and professional service adhering to Company standards of ensuring an extraordinary hospitality experience.
**Responsibilities:**
* Greet customers within 30 seconds of entering the store & provide friendly customer service
* Achieve and maintain product knowledge to assist customers with purchasing decisions
* Guide and direct customers to appropriate products of interest and answer related inquiries
* Assist customers with all park related inquiries (utilizing approved NPS interpretive information)
* Assist customers making selections by building customer confidence; offering suggestions and opinions
* Accurately total, process and collect payments from guests to include, but not limited to, using the point of sale system, handling money, processing credit and debit cards and making change
* Restock and maintain displays (labeling correctly as needed) per Company standards
* Achieve established sales goals
* Participate in closing, opening procedures
* Participate in daily cleaning/maintenance duties
* Strict adherence to all store policies
* Contribute to a positive environment where all employees trust and respect each other
* Understand Companys ISO (Quality and Environmental) management systems, policies, goals and initiatives, and meet the specific responsibilities within these areas
* Other duties per the Duties checklist and as assigned
**Position Requirements:**
* Strong organizational skills and attention to detail
* Excellent communication skills to interact positively with others
* Ability to multi-task and perform well under pressure
* Display energy and enthusiasm when working with customers and fellow Associates
* Dependable to always be on time and on schedule
* Able to lift frequently up to 25 lbs. and occasionally up to 50 lbs. Position also involves frequent bending, twisting, lifting and squatting and up to 8 hours per day on feet in a fast paced environment.
**Education and Experience:**
**Education:**

High school diploma or equivalent
**Experience:**

Demonstrated ability to handle general math
Minimum 1 year retail sales experience preferred
Minimum 1 year experience with POS systems preferred
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