Retail Associate Golf Shop

Description

Continuously exemplify the Greenwood Communities and Resorts (GCR) mission, values, and customer service philosophy in job performance and in relationships to others. This is a golf retail position and is responsible for the overall guest experience. This position is a guest relations / customer service role responsible for greeting and checking in in golf course guest, pro shop retail sales, and serving as a go-to resource golf and resort guest 

ESSENTIAL JOB FUNCTIONS

• Accurately operate Point-of-Sale system activities including, but not limited to cash, credit, and gift card transactions, 3rd party voucher acceptance, resort account charges, golf course check-in procedures, and retail sales 

• Accurately book and manage tee times for in-person and over-the-phone guest

• Effectively utilize golf course web-based tools for course activities

• Utilize web-based applications, such as Fare Harbor, to manage online bookings, payment, and check-in procedures

• Maintain and/or Develop a basic understanding of golf terms

• Communicate effectively and cooperatively with resort team members (sales, food and beverage, guest services)

• Display a positive, friendly, outgoing attitude that welcomes guest 

• Maintain a professional attitude and appearance (golf attire), striving for complete customer satisfaction

• Exemplify world-class guest services providing excellent customer service and being attentive to guest needs ensuring guest satisfaction

• Maintain calm guest-centric demeanor during stressful and busy periods

• Maximize every sales opportunity by cross selling profitable products

• Assist merchandising team to ensure inventory merchandise inventory is stocked and retail sales floor is neat and orderly 

• Assist merchandising team with keeping stock rooms neat and orderly according to defined standards

• Maintain an even level of performance

• Develop working product knowledge

• Other duties as assigned