Retail Associate Manager

Description

Awesome people deserve to work for an awesome company.

If you're awesome and excited about the hottest new trends in tech, values making genuine connections, and interested in the wondrous world of wireless sales, KCI Wireless is the awesome company that you deserve to work for.

KCI Wireless is a proud T-Mobile Premium Retailer who welcomes those that ambitiously push for more. As a company, we value Accountability. To us, this includes remaining accountable to our promise of providing a welcoming, fun, and valuable work experience to all our awesome employees.

Job Description

At KCI, we entrust our Retail Associate Managers with assisting our Retail Store Managers in exemplifying and guiding their teams on how to deliver the superior T-Mobile brand customer experience. Our Retail Associate Managers are empowered to embody our company culture and own the below responsibilities:

• Lead by example on how to enthusiastically and passionately navigate customer interactions while elevating the customer experience
• Analyze business results and strategize how to drive improvements while maintaining current successes
• Train, coach, mentor, and motivate your talent to excel in all aspects of the business including customer experience, consistent sales success, visual merchandising, and operational excellence
• Engage with store team members to uncover any blockages to their success and identify how to mitigate
• Manage daily store opening, closing, and operating duties
• Creatively drive store exposure through community engagement, marketing endeavors, and networking efforts
• Maintain strong knowledge of latest and greatest products and services

Requirements

Qualifications

• Passionate leader ready to drive a culture of unparalleled customer service
• Competitive spirit with a drive to surpass sales potential
• Genuine regard and intention put into customer connections
• Excellent verbal and written communication skills
• 1 year of retail customer service/sales experience; management experience preferred
• High school diploma/GED
• Willing to work weekends/holidays
• At least 18 years of age
• Legally authorized to work in the United States

Benefits

• Performance-based Total Compensation package consisting of Base Salary & Commission
• Vacation time
• Personal time
• Sick time
• Medical, dental, and vision benefits
• Phone service discount
• Promotion opportunities
• Employee rewards including trips and contests