Retail Associate - Tennis Warehouse & Running Warehouse - Alpharetta, GA

$17.00 - $19.00 an hour

Full time

Weekend shift required

About Us

We are a dynamic e-commerce company, specializing in a diverse range of sports and recreational products. At Sports Warehouse, we cater to enthusiasts of tennis, pickleball, running, bass fishing, equestrian sports, ice and roller hockey, inline skating, roller derby, and skateboarding. Our mission is clear: to deliver an exceptional shopping experience by recommending the perfect products and providing unparalleled service.

Behind the scenes, our warehouse operates with precision and efficiency. Our dedicated team carefully stocks, retrieves, and packs each order, ensuring every package leaving our facility is accurate and promptly shipped. We take pride in building trust with our customers, who rely on us to deliver their purchases reliably and on time, every time.

Join our team of hard-working associates committed to maintaining our high standards of service. Together, we strive for excellence while embracing straightforward solutions to exceed our customers' expectations.

Purpose of Position

• Build a foundation for lasting relationships with new customers and foster ongoing relationships with existing customers in the retail store and at associated events.
• Maintain store inventory and presentation via stocking, merchandising, and cleaning.
• Perform basic racquet preparation and maintenance, including stringing and other racquet services.

Duties and Responsibilities

Customer Service

• Greet customers and offer warm hospitality throughout their visit.
• Provide thorough assistance to all customers in a friendly, professional, helpful and knowledgeable manner, including all Sports Warehouse curbside pick-up costumers.
• Display a comprehensive and current understanding of company policies, procedures, products and services.
• Offer outstanding customer service, meeting customer needs and exceeding expectations whenever possible.
• Maintain store inventory and appearance, engaging in stocking, merchandising and cleaning, either proactively or by assignment.
• Be flexible during busy times by helping fellow co-workers and multi-tasking.
• Maintain a safe and clean work environment.
• Continuously learn and develop skills, procedures and information relevant to the position.
• Understand resources available to locate answers to product questions.
• Communicate with other departments when necessary, regarding any customer issues.
• Other necessary duties deemed necessary in the daily operation of Sports Warehouse.
• Additional responsibilities may include participating in training clinics and providing product feedback for use on the website.

Required Skills

• Prior retail sales, cashier, or customer-focused experience preferred.
• Passion and knowledge for Tennis, Pickleball or Running preferred.
• Stringing experience a plus.
• Listen well to customers and serve them in a manner that is friendly.
• Solve problems with creativity.
• Proficient in Microsoft Office Suite.
• Demonstrate ability to learn new software applications.
• Communicate effectively, encourage others and behave professionally.
• Take an all-hands-on-deck approach to support the team across the store.
• Take direction well and learn in a fast-paced environment.
• Focus, maintain attention to detail and balance multiple duties in a dynamic environment.
• Work independently and productively, stay motivated and appropriately prioritize tasks.
• Recognize the need to ask for assistance.
• Function as part of a team, having a positive attitude and strong work ethic.
• Demonstrate a sense of pride in your work and represent Sports Warehouse in a positive manner.

Supervisory Responsibility

This position has no direct supervisory duties.

Work Environment

This role functions within a typical retail environment that requires frequent face-to-face interactions with customers and staff. This requires routinely utilizing tablets, computers, cash registers/credit card machines and phones for day-to-day tasks. The use of racquet stringing machines and related tools/supplies may also be required to support the needs of the business.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job:

• Regularly required to handle objects, type on a computer, use tablets and phones and computer software.
• Regularly use cash registers, credit card processors and other retail related technology.
• The ability to communicate information and ideas so others will understand. Must be able to exchange accurate information in these situations.
• The ability to observe details at close range (within a few feet of the observer).
• Frequently required to stand for prolonged periods of time, in addition to moving about inside the building. Position may require being seated occasionally.
• Regularly requires use of hands, fingers, wrists, and arms while stringing racquets.
• Occasionally required to stoop, bend, twist, reach, kneel, crouch or climb.
• Must regularly lift and/or move objects that weigh less than 25 pounds, occasionally lift and/or move items that weigh between 25 – 50 pounds, and rarely lift and/or move items that weigh 50 pounds or more.

Other Duties

Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.