Retail Associate (Top of the Rock)

#parttime #temporary

Job Title: Retail Associate 

Reports To: The Retail Associate will report to the Client Services Supervisor, Client Services Manager, or equivalent leadership. 

Top of the Rock at Rockefeller Center is an iconic New York City attraction, offering breathtaking views of the city skyline from the Observation Deck. We are seeking dedicated and customer-oriented individuals to join our team! As a valuable member of the team, you are the face of the famous popular observation deck and will be responsible for creating uniquely unforgettable experiences for our guests. Our team members are empowered to create singular moments by displaying a strong attention to detail and anticipating our guests’ needs. Applicants should demonstrate an ability to quickly learn and communicate information pertaining to Top of the Rock as well as other aspects of Rockefeller Center.

Typical Working Hours: Mondays to Sundays, 7AM-3PM / 3PM-12AM

What You Will Be Doing:

• Assist guests with merchandise selection and process transactions accurately, including closing paperwork.


• Support achievement of sales goals and KPI targets through strong customer engagement and accountability for individual performance.


• Maintain attractive signage, displays, and promotional materials; rotate merchandise to reflect seasonal or sales priorities.


• Restock inventory, monitor stock levels, and communicate replenishment needs to management.


• Keep merchandise faced, folded, labeled, and organized to maintain a clean and professional sales floor.


• Operate POS systems and troubleshoot basic issues when needed.


• Support inventory control and loss prevention efforts.


• Maintain a clean, safe, and well-stocked retail environment.


• Follow company policies and procedures and report concerns to management.


• Assist with special projects and additional duties as assigned.


• Work independently and collaborate with team members to deliver a positive guest experience.

What You Must Have:

• Friendly, approachable demeanor with strong customer service skills.


• Attention to detail and solid organizational abilities.


• Effective communication and teamwork skills.


• Ability to multitask in a fast-paced environment.


• Prior retail or merchandising experience preferred.

Education and Experience Requirements:

• High school diploma or equivalent required.


• 1–2 years of related experience preferred.


• Ability to work assigned schedules, including weekends and holidays.


• Basic computer proficiency or ability to learn POS systems quickly.


• Professional appearance and adherence to company standards.

WHAT WE OFFER

• Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities!


• Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do!


• We Recognize Talent: We offer a variety of recognition programs for all levels of employees!


• Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, Entertainment Discounts, & Paid Time Off.
  
  
  
  • Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.
  
  
  
  

About SPS

SPS is an award-winning employer of choice offering outsourcing solutions that leverage Intelligent Automation (Artificial Intelligence & Robotic Process Automation) in more than 22 countries across the globe. In North America, our services include Mailroom Management (both physical and digital), Office Services such as Reception, Lobby Concierge and Conference Room Management in addition to Document Processing Services utilizing leading edge technologies. Our clients today are companies in sectors such as banking, insurance, legal, higher education, advertising and other professional services, including many Fortune 500 companies. SPS is committed to delivering high caliber outsourcing experience to our clients and offering our employees challenging and exciting career opportunities throughout the North America region and globally. SPS is committed to investing in the professional development of our employees and offers competitive comprehensive benefits and diverse development training programs that lead to building careers.

At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.

SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law.

Colorado only: We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool.

Applicants are prohibited from using real-time AI (Artificial Intelligence) tools, prompts, scripts, or real-time assistance (including but not limited to chatbots, AI-generated responses, or transcription-based tools) during any and all interviews over any forum or platform. 

SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time.

To view our privacy policy, click on the link below: Data Privacy Statement

Acknowledgement Section: By submitting an application, by hitting "Submit Application", you certify that the information contained in this application is true and complete. You attest to the fact that the answers provided are correct to the best of your knowledge and ability. You certify that you have not knowingly withheld any information that might affect your chances for hiring. You understand that any false information or omission (including any misstatement) on this application or on any document used to secure this employment can be grounds for rejection of application or, if you are employed by SPS can be grounds for immediate termination from this company.