Retail Associate, Westfield Old Orchard

Who we are

About The Black Tux

We’re here to help people look their best and feel confident—for big days and everyday. We design and manufacture modern formal wear with an incredible fit by sourcing natural fabrics like merino wool, breathable linen and cotton, plush velvet, and luxurious silk from the finest textile mills. With expert stylists in our physical showrooms across the US, our online predictive fit process, and an industry-leading customer service team, we guarantee a perfect fit every time.

About the team

In this role, you'll be joining the Retail team. The Retail team spans across 5 brick and mortar showrooms and 35 Nordstrom locations and are crucial to supporting our customers. This team specializes in looking at the diverse needs of our customers and uses their expertise to meet people where they are, guide them where they want to be, and seamlessly solve problems along the way. Our retail team ensures our customers have the support they need to become the best version of themselves.

What you'll do

We’re looking for a Retail Associate to join our growing team. This Retail Associate will play an integral role in supporting our customer experience. Being the face of The Black Tux in Nordstrom, you will have an immediate and direct impact on the success of our business. In this role, you will provide an exceptional fitting experience and assist customers through the many different stages of their event. From look conception to fruition you’ll assist customers through styling, event setup, and checkout.  As a full-time role, availability on nights and weekends is mandatory.  

• Provide customers with in-depth fit consultations to ensure they look and feel their best
• Demonstrate extraordinary product knowledge and determine the customer's needs to be able to give expert-style advice
• Assist customers through account creation and checkout process 
• Communicate store needs and potential challenges with TBT Manager 
• Keep stockrooms and fitting rooms clean and organized per TBT standard 
• Take personal accountability to achieve your store and personal goals while supporting the goals of the team
• Meet or exceed key performance indicator (KPI) goals personally and as a contribution to the store's total
• Completes other ad-hoc projects or duties as assigned

• Previously worked with customers to motivate and guide them through a purchase or experience
• Organized with a unique eye for small but meaningful details
• Places high value on being a self-starter with an entrepreneurial spirit
• Describes yourself as positive, passionate about fashion, and eager to learn
• Thrives in a fast-paced environment with the ability to multitask
• You have a flexible schedule with the ability to work nights and weekends 
• Capable of walking on your feet for many hours a day and comfortably use a step stool
• You are tech-savvy and computer proficient
• You are able to communicate on remote-based platforms (ie. Slack)
• Apple product experience preferred

• Monthly Lunch Stipend
• Paid time and a half for company-recognized holidays (i.e. Thanksgiving, Christmas Eve, Christmas Day, &  New Year’s Day). Our store takes appointments and does not participate in Black Friday sales, thus no adjustments to hours on this day.
• Employee engagement & cultural events
• Free Rentals + discounts on garment purchases for you, your partner, and friends & family
• Team member discount on Marke jewelry products
• Health Benefits and 401(K) for full time team members
• Annual Compensation Process