Retail Branch Manager II (NEW LOCATION IN LIBERTY LAKE, WA)

Is it surprising to hear that a financial institution of 1.5 million members and over $30 billion in managed assets say that success comes from focusing on people, not profits?

Our “people helping people” philosophy has guided us since 1935, driving our deep commitment to serving our members, communities, and each other. When you join our team, you become part of a purpose-driven organization where your work makes a real difference.

While we’re proud of our history, we’re even more excited about our future. With business and technology transformation on the horizon, there’s never been a better time to be part of BECU.

You bring more than your expertise to your role, and that matters here. Your story, perspectives, and lived experiences help shape belonging at BECU and deepen how we connect with and support our employees, our members, and our communities.

PAY RANGE

The Target Pay Range for this position is $86,000 - $110,000 annually. At BECU, compensation decisions are determined using factors such as relevant job-related skills, experience, and education or training. Should an offer for employment be made, we will consider individual qualifications. In addition to your salary, compensation incentives are available for the hired applicant. Incentives are performance based and targets vary by role.

BENEFITS – because people helping people starts with supporting you

• 401(k) Company Match (up to 3%)

• 4% annual contribution to your 401(k) by BECU

• Medical, Dental and Vision (family contributions as well)

• PTO Program + Exchange Program

• Tuition Reimbursement Program

• BECU Cares volunteer time off + donation match

IMPACT YOU’LL MAKE:

In this role, you’ll lead a high energy, community focused branch where your leadership directly shapes member experiences and team success. You’ll create a service driven environment by being present on the floor, coaching your team, and helping members navigate complex financial needs in a fast-paced setting.

You’ll strengthen BECU’s presence in the Liberty Lake area through meaningful community engagement and business development. You’ll empower your team to grow, develop, and deliver operational excellence while keeping members at the center of everything you do. Your work will directly influence branch performance, culture, and long-term community impact.

WHAT YOU’LL DO:

• Lead Community Presence: Build BECU brand awareness through local partnerships, community engagement, and business development opportunities that drive membership and production.
• Lead Branch Operations: Oversee day to day branch performance to ensure timely, accurate, and high quality service for members.
• Drive Sales & Member Experience: Meet key sales, service, and member experience goals through intentional coaching, clear expectations, and community engagement strategies.
• Coach & Develop Your Team: Provide ongoing feedback, mentoring, and development to help employees build new skills, advance their careers, and meet performance expectations.
• Champion Performance Management: Conduct regular check-ins and performance evaluations using BECU’s competency framework to promote growth and accountability.
• Optimize Staffing & Scheduling: Review branch volume trends, forecasts, and service reports to maintain strong coverage and manage scheduling needs.
• Model Sales & Service Excellence: Encourage a member first environment, celebrate wins, and address behaviors needing improvement through consistent coaching.
• Manage Branch Budget: Partner with the District Director to manage the annual branch budget and ensure expenditures stay within approved levels.
• Build Strong Partnerships: Collaborate with internal teams, business partners, facilities, and property management to ensure smooth operations and positive relationships.
• Ensure Regulatory & Policy Compliance: Maintain ongoing compliance with all BECU policies, procedures, regulations, and training requirements.
• Support Hiring & Talent Pipelines: Work with Recruiting to identify and select top talent aligned with branch and district needs.
• Promote Cross-Functional Understanding: Maintain general knowledge of all credit union functions to communicate accurately with staff and members.
• Enhance Communication & Collaboration: Foster open, transparent communication with employees across the organization to support strategic goals.
• Contribute to Process Improvement: Seek opportunities to improve branch processes and member experiences by contributing ideas and supporting continuous improvement.
• Fulfill Additional Responsibilities: Perform other duties as assigned to support branch and organizational success.

This isn’t just about ticking off tasks on a list. It's about making a significant, positive change in BECU’s journey, where your contributions are valued, and your growth is continually fostered.

WHAT YOU’LL GAIN:

• A leadership role with direct influence over branch culture, performance, and community reputation.
• A chance to represent BECU in the community and build meaningful local partnerships.
• A supportive environment that encourages innovation, continuous improvement, and career growth.

QUALIFICATIONS:

Minimum Qualifications:

• Bachelor’s degree or equivalent related experience required.
• Minimum three years of leadership experience required. Leading a team of at least four direct reports preferred.
• Minimum four years of experience in a sales, retail or banking environment required.
• Comply with SAFE Act legislation, which requires annual registration as a Mortgage Loan Originator (MLO).

Desired Qualifications:

• Financial institution experience preferred.
• Proficiency in Spanish or additional languages preferred.
• Ability to plan, organize and implement projects in a timely manner.
• Strong attention to detail and the ability to multi‑task effectively.
• Strong training, mentoring, and sales skills.
• Excellent conceptual and problem solving skills. Ability to resolve complex problems with minimal guidance.
• Ability to exercise confidentiality and discretionary judgment.
• Effective relationship development and marketing skills, with the ability to motivate and train staff in these areas.
• Effective leadership and negotiation skills.
• Ability to work a flexible schedule to meet the needs of the branch.

JOIN THE JOURNEY

Ready to make an indelible impact? Eager to be a part of a collaborative and innovative team where your ideas and contributions don’t just fill a role, but fuel the growth and success of BECU? This is more than a job – it’s a chance to elevate your career, skills, and future, all while contributing to the robust technological landscape of BECU. 

Embrace the opportunity to grow with us. Apply now, bring your expertise to the table, and let’s achieve excellence together at BECU. Your journey of influence, innovation, and impactful contribution starts now. #BECU #YourGrowth #BECUJourney 

EEO Statement:

BECU is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, veteran status, disability, sexual orientation, gender identity, or any other protected status.