Retail Branch Manager - Non-Exempt Employee

Essential Functions & Key Areas of Responsibility

• Carry out the bank's vision and mission.


• Provide overall management of designated branch, including hiring, scheduling, evaluations, and training of new and existing employees.


• Responsible for day to day supervision and leadership including supervision and development of branch retail personnel.


• Ensure branch is in compliance with all Bank policies and procedures and applicable state and federal banking regulations.


• Oversee cash limits, security procedures, balancing, and other areas to ensure effective internal control and regulatory compliance. Ensure that branch is operationally sound and achieves satisfactory audits.


• Ensure sound internal controls, perform monthly, quarterly and semi-annual audit functions.


• Actively promote superior customer service and successful sales culture through training, leading, and coaching staff.


• Establish, retain, and deepen relationships with existing and new customers through active profiling and needs-based questioning to achieve branch deposit/loan goals and provide excellent customer service. Recognize and refer cross-sale opportunities.


• Respond to customer inquiries, and handle customer problems and complaints. Counsel customers with special problems or those in disagreement with bank policies or procedures


• Perform all teller functions and have a cash drawer as necessary.


• Responsible for opening new personal and business accounts, as necessary


• Responsible for facility management, including security, opening, and closing procedures.


• Under direction of Regional Retail Manager:
  
  
  
  • Contribute to the overall profitability of the branch
  
  
  • Implement cost controls, income generation, and branch marketing efforts
  
  
  • Monitor expenses to ensure compliance with budget o Engage in business development activities to maintain and expand customer relationships.
  
  
  
  


• Perform other related duties as assigned.

Education and Experience Requirements

• High school diploma or equivalent


• Previous banking/financial industry experience; including knowledge of compliance and bank regulations.


• Extensive knowledge of bank operations, products, services and data processing duties & processes

Education and Experience Preferences

• 3 years progressively responsible leadership in staff training and supervision


• Extensive knowledge of industry products, services, policies, procedures and regulations


• Experience with teller line and retail banking processes and branch management.