Retail Cashier Associate

Description

Peltz Shoes is seeking a detail-oriented and customer-focused Retail Cashier Associate, primarily responsible for cashier duties. The ideal candidate will excel in providing exceptional customer service, particularly during the checkout process. This role involves handling transactions efficiently, assisting with customer inquiries, and ensuring a smooth and pleasant shopping experience for every customer.

In addition to checkout responsibilities, the Retail Cashier Associate will support store organization, collaborate with the team to meet sales goals, and assist with opening and closing procedures, store security, and daily operations. The position also focuses on actively encouraging and maintaining customer accounts for Peltz Perks, our rewards system for loyal customers. This role is perfect for individuals passionate about sales and customer service, with a desire to contribute to the growth and success of Peltz Perks and the store’s overall objectives.

Key Responsibilities:

• Customer First Impression: Greet customers warmly and professionally, ensuring they feel valued and welcome.
• Customer Checkout: Provide fast, efficient, and accurate checkout service, handling cash, credit card, and gift card payments. Ensure transactions are properly assigned to the correct salesperson for tracking and accountability.
• Customer Returns & Exchanges: Process returns and exchanges according to company policies, ensuring customer satisfaction.
• Cash Accuracy: Maintain an accurate cash drawer, providing correct change to customers.
• Store Presentation & Merchandising: Keep the cashier area clean, organized, and stocked with necessary supplies. Assist with restocking merchandise and ensuring the store displays are neat and visually appealing.
• Promotions & Marketing: Stay informed about store promotions, sales, product offerings, and the Peltz Perks rewards program to assist customers with inquiries.
• Loyalty Program Engagement: Actively encourage customers to sign up for Peltz Perks, explaining the benefits and assisting with the registration process. Assist customers in managing their Peltz Perks accounts, including checking balances, redeeming rewards, and using points for discounts. Promote Peltz Perks during checkout and suggest how customers can maximize their rewards. Engage customers with the value of the program to encourage continued participation.
• Profit & Goals: Collaborate with team members to achieve store sales goals and drive customer engagement.
• Operations Support: Assist with store opening and closing procedures, ensuring store security and adherence to company policies.
• Other Tasks: Complete all tasks and assignments from the management team in a timely and efficient manner.

Benefits:

• Competitive hourly wage.
• Employee discounts on footwear and merchandise.
• Opportunities for career advancement within the company.
• Comprehensive training to enhance product knowledge, cashier skills, and loyalty program expertise.
• Supportive, team-oriented work environment.

Requirements

Skills & Attributes:

• Customer Service & Communication: Strong verbal and written communication skills, with a commitment to delivering exceptional customer service and resolving issues professionally.
• Sales Focus & Problem-Solving: Goal-oriented, with the ability to exceed sales targets through effective merchandising, upselling, and strategic problem-solving.
• Organizational & Cash Handling Skills: Excellent attention to detail, proficiency in using point-of-sale (POS) systems, and accuracy in cash management.
• Reliability & Self-Starter: Motivated, dependable, proactive, and able to work independently, consistently meeting deadlines and expectations.
• Team Player: Works well in a team environment, contributing positively to store success and fostering a collaborative workplace culture.
• Passion & Dedication: Enthusiastic about delivering exceptional customer service and committed to achieving store goals.

Qualifications:

• High school diploma or equivalent.
• Previous retail or cashier experience preferred.
• Strong communication and customer service skills.
• Ability to work efficiently in a fast-paced environment, especially during busy periods.
• Basic math skills for handling cash transactions and providing accurate change.
• Attention to detail and the ability to handle cash and payments accurately.
• Flexibility to work weekends, evenings, and holidays as required.

Physical Requirements:

• Ability to stand for extended periods during shifts.
• Ability to lift and carry up to 25 pounds.
• Ability to bend, reach, and kneel to stock shelves, organize merchandise, or assist customers.
• Ability to perform repetitive tasks and engage in light physical activity, such as moving merchandise or maintaining a clean store area.