Retail Customer Service Associate

Job Summary
Home Center Outlet - Atlanta is seeking an experienced and enthusiastic individual to join our team as a Retail Sales & Customer Service Professional. This position is full-time and is located in our Atlanta, Georgia store and requires excellent customer service and sales skills as well as a commitment to providing the highest level of customer satisfaction. The successful candidate will be highly motivated, have the ability to communicate effectively and possess strong organizational and retail skills.

Compensation & Benefits
This is a full-time, hourly position and starting salary is $17 to $19 per hour, paid bi-weekly with additional annual performance bonus and commission opportunities, as well as incredible learning opportunities. Other benefits include medical, dental, vision insurance, 401K retirement, and paid vacation time.

Responsibilities
• Maintain and build relationships with existing customers while also working to find new customers.
• Assist team members with finding and understanding products.
• Educate customers on the features and benefits of our products.
• Ensure customers’ satisfaction of their purchase in order to build customer loyalty.
• Handle customer inquiries, provide resolution, and escalate unresolved customer issues.
• Utilize technology to access customer history.
• Take responsibility of the financial performance of the retail counter and ensure the store’s policies and procedures are being followed.
• Assist in maintaining the store showroom according to company standards.

Requirements
• High School Diploma
• Prior retail or sales experience
• Ability to lift up to 35 lbs and be on your feet for up to 8 hours a day
• Ability to work within shifts
• Exceptional customer service skills and pleasant demeanor
• Must be available to work flexible schedule including evenings and weekends

EEOC Statement
Home Center Outlet - Atlanta provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.