Retail Customer Service Officer

**Retail Customer Service Officer**
**Job no:** 53822143
**Brand:** Australia Post
**Categories:** Retail & Customer Service
**Work type:** Permanent Full Time
**State:** WA
**Location:** Narrogin
**Were Australia Post. You might think you know us, but were transforming**
When you join Australia Post, the chance to make an impact is yours. Youll join a welcoming bunch of people who care deeply about our purpose of connecting people. Every year, all over Australia, around one million customers walk into one of Australia Posts 4,400 Post Offices. Its our retail teams who make sure that every experience they have is a great one. So if you have not just a knack for great customer service, but a real passion for connecting with people from all walks of life, then youve come to the right place.
**The Opportunity**
You will be working in a supportive environment with on-the-job training provided in the first 6 weeks and will be rostered between 8:45am

5pm (Mon-Fri).
**What youll be doing:**
* Performing customer sales and service transactions with customers
* Managing high value transactions accurately

which includes handling and processing cash, cheques, credit cards and EFTPOS
* Conducting and processing a number of identity services transactions, including Australian Passport Interview
* Promoting our products and services through up-selling and cross-selling, merchandising and other promotional activities
* Assisting customers with mail lodgements and associate costs
* Building rewarding relationships with customers by understanding their needs
* Assisting with administrative duties such as stocktaking and record maintenance
**What were looking for**:
* You enjoy working in a team environment
* You have a background in customer service and/or cash handling
* You can lift up to 16kg of mail repeatedly and able to stand up for most of your shift
**Together, our differences make us stronger.**
We're all ages, genders and abilities, and we come from all walks of life. We're you. As one of Australia's largest employers - with 35,000 employees and an extended workforce of more than 70,000 - we're laser focused on building a workforce that reflects the vibrant communities we serve. And we know an inclusive workforce is better for business too.
Learn more about how we're supporting inclusion at Australia Post at
If you require adjustments at any stage of the recruitment process, please reach out to the Talent Acquisition Diversity Team at [email protected].
Australia Post welcomes applications from Aboriginal and/or Torres Strait Islanders. Learn more about our Stretch Reconciliation Plan (20-22) in
If youre excited about the opportunity to be part of a team that is deeply committed to customer service for all Australians, then apply today!
**Advertised:** 01 Mar 2022

W. Australia Standard Time
**Applications close:** 29 Apr 2022

W. Australia Standard Time
**Share this:**
|

Position Location State Work Type

Narrogin

WA

Permanent Full Time

When you join Australia Post, the chance to make an impact is yours. Youll join a welcoming bunch of people who care deeply about our purpose of connecting people. Every year, all over Australia, around one million customers walk into one of Australia Posts 4,400 Post Offices. Its our retail teams who make sure that every experience they have is a great one. So if you have not just a knack for great customer service, but a real passion for connecting with people from all walks of life, then youve come to the right place.

Position Location State Work Type

Narrogin

WA

Permanent Full Time

When you join Australia Post, the chance to make an impact is yours. Youll join a welcoming bunch of people who care deeply about our purpose of connecting people. Every year, all over Australia, around one million customers walk into one of Australia Posts 4,400 Post Offices. Its our retail teams who make sure that every experience they have is a great one. So if you have not just a knack for great customer service, but a real passion for connecting with people from all walks of life, then youve come to the right place.

#J-18808-Ljbffr