Retail Customer Service Representative - Youngstown, OH

Universal Energy Solutions is a well-respected name in the energy sector, dedicated to delivering sustainable energy solutions to our clients. We're on the lookout for a passionate and customer-focused Retail Customer Service Representative to become a part of our team in Youngstown, OH. In this pivotal role, you will act as the main point of contact for our esteemed customers in the Youngstown area, ensuring their needs are met with outstanding service.

At Universal Energy Solutions, we put customer satisfaction at the forefront, aiming to provide the best service in the industry. In your capacity as a Retail Customer Service Representative, you will address customer inquiries, resolve issues, and share essential product and service information. Your contributions will be vital in fostering strong relationships with our customers in Youngstown and advancing our mission of offering sustainable energy solutions.

Responsibilities

• Respond to customer inquiries and provide information about products, services, and billing in a retail sales setting.
• Maintain accurate and detailed customer records and interactions.
• Collaborate with other teams to ensure prompt and effective resolution of customer issues.
• Stay up-to-date on products, services, and industry trends.
• Adhere to company policies and procedures at all times.

• Experience in customer service is advantageous, although it is not a prerequisite - this is NOT a call center.
• We place a high value on exceptional communication and interpersonal skills
• Candidates should exhibit strong problem-solving abilities and the capacity to think swiftly in dynamic situations
• The capability to manage challenging scenarios involving dissatisfied customers while demonstrating professionalism and empathy is crucial
• Knowledge of the energy sector would be a valuable asset
• Applicants should be adept at multitasking and excel in a fast-paced environment
• A willingness to work flexible hours, including evenings and weekends, is greatly appreciated
• A high school diploma or equivalent is mandatory
• Residency in or near the Cincinnati, OH area is essential

• Paid training

• Rapid advancement opportunities
• Professional sales training curriculum