Retail Dispensary Manager - Dover

General Summary:

The Retail Dispensary Manager is responsible for the management and operation of a therapeutic cannabis alternative treatment center locating in Dover, Lebanon or Keene, New Hampshire, pursuant to and in compliance with local and state laws and regulations, including RSA 126-X and He-C 400.  Temescal Wellness NH is a start-up business operating in an ever-changing regulatory landscape, and as such, the following job description may not include all necessary tasks.  All employees will be expected to pitch in, as needed, to ensure the successful start-up of each facility. 

Responsibilities:

• Hiring, managing performance, training, mentoring and supervising dispensary staff to set expectations, hold staff accountable and applaud success
• Creating a regular schedule of communication through meetings (daily shift meetings, one on ones, all team meetings), newsletters or emails and team building events
• Conducting annual reviews of all staff and collaboratively set annual goals with Director of Retail for Specialists and PSAs
• Instilling and fostering a culture of exceptional customer service through hands on modeling, coaching, training and recognition
• Creating and maintaining productive and efficient staff schedules that meet labor budgets.  Timely and consistent communication of these schedules to staff
• Engaging staff in financial targets, creating sales incentive to drive goals 
• Managing inventory and supervising store-based PSA Inventory Specialists to drive revenue growth by ensuring proper order and inventory levels and to ensure a safe, compliant chain of custody for all therapeutic cannabis products
• Managing PSA Customer Engagement Specialist to support store specific events, serce as community liaison for charity and business association activities and initiatives and support customer engagement via email, reviews and in store communication
• Ensuring budget targets are met for sales, labor and expenses and report on variances monthly with senior leadership with plans for improvement 
• Working with Director of Retail to create, implement and maintain merchandising standards that deliver a consistently well-stocked and beautifully, merchandised dispensary while ensuring brand integrity and cohesive store experience
• Contributing to the design and implementation of renovations and expansions of existing facilities 
• Complying with all applicable government regulations and Temescal policies and procedures, ensuring accountability for same amough staff, including “seed to sale” and POS software, sanitation, security, cash handling, workplace safety and confidentiality, among others
• Ensuring the efficient maintenance and operation of Temescal’s assets at each retail location, ensuring facility maintenance contracts are negotiated and in place.  Oversee and facilitate store maintenance and goods purchases
• Maintaining store security/building security, camera coverage and visibility and secure compliant cash handling procedures
• Contributing to and maintaining retail-related Standard Operating Procedures (SOPs) to ensure that the most up-to-date thinking is integrated to continuously drive operational improvements
• Complying with therapeutic cannabis program and HIPAA regulations as they related to retail operations/dispensing, handling of all patient data and maintaining of patient database
• Assisting state and local governmental auditors and law enforcement with inventory, sales and compliance audits
• Upholding all standards pertaining to dispensary cleanliness, sanitation and mandated health and safety protocols per state of emergency requirements
• Complying with all New Hampshire and Temescal specific policies and procedures related to confidentiality and non-disclosure
• The ability to perform the following physical tasks:
  • The ability to stand and walk for extended periods of time
  • Bending, squatting and stooping, twisting and bending the neck and waist and reaching above and below shoulder height to grasp objects
  • Bending and lifting loads of up to fifty (50) lbs
  • Using hands for grasping, pushing, pulling and fine manipulation
• Assisting with any other tasks, responsibilities or special projects that are assigned by the Director or Retail or VP Sales and Marketing, including the below:

Special Projects:

• Software implementation, maintenance and training including contract review and negotiation and relationship building with vendors to drive adaptations and improvements for Temescal Wellness.  Contracts include Biotrack, Leafly, RingCentral, CanPay, Cashless ATM, DataOwl/loyalty, Headset and others
• Work with production and finance on operations to maximize efficiencies in store vaults and service counters; participate in monthly inventory management meeting (PPIM) process to contribute to production make list by category and item; participate in product range reviews and wholesale purchasing decisions when applicable 
• Work with Sales and Marketing colleagues to create a robust calendar of promotions, reporting n sales and margin performance and participate in Retail Marketing Meetings, collaborating with Marketing to create campaigns for social, email and instore collateral 

Requirements:

• Applied knowledge of high-volume retail sales practices, especially the sale of regulated consumable and health products
• Ability to learn, operate and administer software relating to inventory control/electronic tracking, point of sale and business operations (e.g., inventory management software)
• Strong written and oral communication skills, and ability to effectively interface with a large, diverse population of patients, customers, teammates, vendors, regulators, community members, and other stakeholders
• Ability to thrive and effectively manage time in a challenging start-up environment: being adaptable to regulatory changes, building team rapport, disciplined adoption of standard operating procedures, identifying inefficiencies and contributing to the continuous improvement of operations

Compensation and Benefits:

• Competitive base salary and bonus opportunities 
• Employer pays approximately 75% of medical, dental and vision insurance, including for family members
• Generous time off policy
• Mission-driven organization with an excellent work-life balance

This position is not eligible for visa sponsorship. 

Temescal Wellness is committed to creating a diverse environment and is proud to be an Equal Opportunity Employer.  We are committed to fair hiring practices and to creating a welcoming environment for all team members.  All qualified applicants with receive consideration for employment without regard to race, color, religion, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.