Retail Experience Coach

What You'll Do

As a Retail Experience Coach, you'll serve as a trusted advisor and performance partner for Hyundai dealerships, helping teams deliver exceptional customer experiences and maximize their potential.

Key Responsibilities

• Deliver engaging, in-dealership coaching and training focused on:
• Hyundai products and technologies
• Retail sales effectiveness
• Customer experience excellence
• Consultation and sales process execution
• Coach and develop front-line dealership personnel to meet and exceed Hyundai Retail Experience standards.
• Inspire dealership teams through hands-on learning experiences that drive measurable performance improvements.
• Identify, document, and share best practices that contribute to dealership success and operational excellence.
• Partner with regional and national Hyundai leadership teams to align coaching initiatives with strategic priorities.
• Facilitate virtual training sessions, product launches, workshops, and large-group presentations.
• Support new vehicle launches by ensuring dealership personnel are equipped with the knowledge and confidence to succeed.
• Stay ahead of industry trends through ongoing product knowledge development and competitive analysis.
• Maintain accurate reporting, scheduling, attendance records, and expense documentation in accordance with program standards.

What Makes You Successful

You're a confident communicator, natural coach, and automotive enthusiast who enjoys helping others grow. You know how to connect with dealership personnel at every level—from sales consultants to dealership management—and can turn complex information into engaging, actionable learning experiences.

You bring energy, credibility, professionalism, and a genuine passion for developing people and driving results.

Qualifications

Required

• 3+ years of automotive retail sales, training, coaching, or related dealership experience.
• Strong facilitation, presentation, and coaching skills with the ability to engage diverse audiences.
• Passion for automotive products, technology, and customer experience excellence.
• Proven ability to build trust and cultivate strong relationships with dealership personnel and leadership.
• Excellent organizational, scheduling, and time management skills.
• Strong computer proficiency and comfort with virtual training platforms.
• Professional presence and exceptional communication skills.
• Ability to travel extensively throughout the assigned region (up to 80%), including frequent overnight travel.
• High School Diploma/GED with 6+ years of relevant experience.

Preferred

• Bilingual English/Spanish language skills.
• Associate's or Bachelor's degree (or military service equivalent) with 3+ years of relevant experience.
• Previous experience delivering dealership training, coaching, or performance consulting.
• Demonstrated ability to influence change and help transform dealership culture.