Retail Fish Associate

Company Overview

Fitz's Fish Ponds is a distinguished company known for designing, constructing, and maintaining outstanding ponds, waterfalls, and other water features. We believe that each water feature should be unique and welcome creative concepts. Our teams are made up of talented and creative individuals, and as our company expands, we are constantly seeking to welcome more members to our team! 

Position Summary

As a Retail Fish Associate, you will be responsible for the daily care, maintenance, and overall health of the koi and fish systems at our Saddle River store location. This role is hands-on and customer-facing, combining aquatic animal care with assisting customers, answering questions, and supporting retail and cashier operations. You will help ensure that all koi and fish displays are clean, healthy, and well-maintained while providing helpful customer service.

Responsibilities

• Provide daily care and maintenance for koi and other fish, including feeding, tank and pond cleaning, water quality checks, and general system upkeep.
• Monitor fish health and behavior, identify concerns, and promptly communicate issues to store leadership.
• Maintain clean, organized, and visually appealing koi tanks, ponds, and aquatic displays.
• Assist customers with koi and fish-related questions, product selection, and basic care guidance.
• Deliver an exceptional and meaningful customer service experience that builds trust and promotes the brand.
• Support cashier operations by accurately and responsibly handling the cash register for all purchases and orders.
• Support inventory management including restocking fish-related products, checking inventory levels, and reporting shortages or concerns.
• Recognize appropriate opportunities to refer customers to other departments within the business, such as Construction or Service, while ensuring relevant information is collected.
• Support koi shipments as needed, including unpacking, acclimating, and documenting inventory.
• Perform other duties and responsibilities as assigned to support store operations.

Qualifications

• High school diploma or equivalent
• Previous experience working with fish, aquatics, koi, or in a pet, aquatic, or retail environment
• Basic understanding of fish care and water quality, or a strong willingness to learn
• Comfortable working in a customer-facing role and assisting customers with questions and purchases
• Ability to operate a cash register and handle transactions accurately
• Strong attention to detail and observational skills, especially related to fish health and system cleanliness
• Ability to multitask and prioritize responsibilities in a fast-paced retail environment
• Comfortable performing physical tasks such as lifting, bending, standing for extended periods, and working around water
• Ability to work flexible hours, including weekends and holidays as needed
• Reliable, self-motivated, and able to work independently as well as part of a team

Store Location

• Saddle River, New Jersey
• 74 E Allendale Road, Saddle River, NJ 07458

Schedule

• Tuesday - Saturday, 10AM - 5PM 
  • Store hours will change depending on business season

Position Salary

• Full-Time | $16 - $20/hour

Benefits

• Medical Insurance
• Dental Insurance
• Vision Insurance
• 401k and company match
• Employee company discount
• High-growth and promotion opportunities!