Retail Fullfilment Lead

Employment Status: Full time

Location: On-Site at NEW Gymreapers’ HQ in Nampa, ID 

Schedule: Monday - Friday, 8AM - 5PM (flex according to business needs)

Reports To:  Sr Manager, Fulfillment

Position Overview:

The Retail Fulfillment Lead is responsible for executing all wholesale and retail partner orders from pick through shipment. This role owns compliance with retailer-specific requirements, on-time shipment performance, and order accuracy to prevent chargebacks, shortages, and retailer scorecard issues.

Key Responsibilities 

Retail Order Execution

• Manage all retail order queues in WMS (e.g., GNC, Walmart, Scheels)
• Prioritize work based on required ship dates, carrier requirements, and retailer SLAs
• Ensure all retail orders ship complete and on time
• Balance retail work against other warehouse priorities
• Maintain organized staging and dock areas
• Maintain workflows in Jira

Retail Compliance & Accuracy

• Enforce retailer-specific labeling, packing, and ASN requirements
• Ensure all system transactions and documentation are accurate
• Prevent shortages, overages, and mis-shipments
• Act as first line of defense against chargebacks

Cross-Functional Coordination

• Partner with Inventory Control to ensure accurate allocations of inventory
• Communicate shipment timelines and risks to leadership
• Maintain and coordinate workflows and updates through Jira
• Coordinate with outbound transportation as needed
• Communicate with retail sales and administrators on fulfillment workflows
• Ensure timely communication relating to order discrepancies including backorders, quantity or label changes, cancellations, and GS-128 label issues

General Warehouse Duties

• As necessary, perform standard daily warehouse operations to include:
  • Pick
  • Pack
  • Returns
  • Replenishment
  • FBA
  • Cycle Count

Training & Documentation

• Train associates on retail-specific SOPs
• Maintain up-to-date packing and labeling guides
• Reinforce attention to detail and compliance discipline

Reporting & Visibility

• Daily and weekly reporting on on-time shipments, compliance errors, chargebacks, labor hours, and risks

Key Performance Indicators

• On-time retail shipment rate
• Retail order accuracy
• Chargebacks and compliance violations
• Labor hours per retail order
• Shipment completeness

Benefits/Perks:

• Competitive Pay
• Company paid holidays
• Paid Time Off (PTO)
• Gymreapers on-site gym!
• Newly renovated HQ!
• 401(k) with up to a 4% employer match
• Life Flight Program, Voluntary
• Employee Assistance Program
• 50% Employee Discount 
• 100% Employer Paid: Medical, Dental and Vision
• 100% Employer Paid: Short-term and Long-term Disability - Life Insurance for both employee and spouse/dependents
• Health Savings Account (HSA) employee option

Gymreapers LLC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national or ethnic origin, disability, as well as any other characteristic protected by federal, provincial, or local law.