Job Description - Retail Lead - Grand Wailea, A Waldorf Astoria Resort
The gorgeous Waldorf Astoria Resort in Maui, Grand Wailea, is looking for a Retail Lead to join the Retail Team!
Located on 40 acres of lush tropical gardens, this Forbes 4-Star, AAA 4-Diamond property is consistently ranked among the world's best resorts with 780 rooms, 100,000 square feet of banquet space, and 7 food and beverage outlets. This includes 3 restaurants, 3 bars, a cafe, and in-room dining.
Classification: Full-Time
Shift: Various – must have availability to work weekends, weekdays, and holidays.
Want to learn more? Hotel Website (https://www.grandwailea.com/),Facebook (https://www.facebook.com/grandwailea),Instagram (https://www.instagram.com/grandwailea/),YouTube (https://www.youtube.com/user/GrandWaileaMaui)
What will I be doing?
A Retail Lead is responsible for creating a memorable, luxury experience for our guests while shopping in retail stores. Achieve revenue goals and other key performance indicators while supporting the retail team members and leadership in the overall retail operations. Specifically, you would be responsible for performing the following tasks to the highest standards:
While working shifts in stores: Create a memorable, luxury experience for our guests while shopping in retail stores. Achieve personal sales goals and motivate, encourage, and mentor team members to do the same to achieve revenue goals and other KPIs/financial goals including:
Revenue
Average sale and other KPI focuses as determined by leadership
Labor control (unauthorized overtime, out on time)
Maintain presentation standards in the stores by being personally active in executing, motivating, and mentoring team members to uphold:
Product presentation standards
Visual displays and merchandising
Checking in merchandise, organizing and pulling, and delivering stock from appropriate stockrooms
Ensuring all cleaning duties are assigned and completed
Training of Team Members to include:
Training of Team Members on Waldorf Astoria luxury service standards, product knowledge, merchandising standards, selling techniques, POS system, and operational procedures
Steps of Service training and mentoring in the moment
Act as Leader on Duty in the absence of a leader and/or for personal development
Process Online store transactions and Guest Shipments:
Process orders received through e-mail daily
Pull merchandise ordered
Pack and ship merchandise
Correspond via telephone and email with guests
Understand product needs and communicate with retail leadership through Buyer’s Report process
Collaborate with team members to understand individual store’s product needs and to complete effectively and timely
Analyze selling reports to determine sales trends
Collaborate with retail leadership on sales initiatives and contests to increase revenue, events, team member issues, and personal development.
Participate in inventory counts and data entry including sales statistic tracking and other data as assigned
What are we looking for?
EXPERIENCE
At least 1 year retail experience.
LICENSES OR CERTIFICATES
Maui Liquor Card
SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY
The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.
Ability to handle multiple priorities at one time in a fast paced, high volume environment
Strong skills in the following: Customer service and selling, organization, computer, telephone, fax, and copier
Strong communication skills
Visual merchandising skills
Ability to train and mentor multiple retail associates
Basic math skills
Ability and knowledge of computers including POS systems, basic knowledge of Microsoft Word, Excel, and email
Ability to read and understand selling reports
What are we looking for?
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
Hospitality - We're passionate about delivering exceptional guest experiences.
Integrity - We do the right thing, all the time.
Leadership - We're leaders in our industry and in our communities.
Teamwork - We're team players in everything we do.
Ownership - We're the owners of our actions and decisions.
Now - We operate with a sense of urgency and discipline
In addition, we look for the demonstration of the following key attributes:
Quality
Productivity
Dependability
Customer Focus
Adaptability
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands (http://jobs.hiltonworldwide.com/our-brands/index.php) . Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
The Benefits – Hilton is proud to have an award-winning workplace culture ranking#1 World's Best Workplace by Great Place To Work & Fortune (https://www.greatplacetowork.com/best-workplaces-international/world-s-best-workplaces/2023)We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits.Hilton offers its eligible team members a comprehensive benefits package including:
Access to your pay when you need it through DailyPay
Medical Insurance Coverage – for you and your family
Mental Health Resources
Best-in-Class Paid Time Off (PTO)
Go Hilton travel discount program
Supportive parental leave
Matching 401(k)
Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount
Debt-free education (https://newsroom.hilton.com/corporate/news/hilton-announces-new-education-benefit-through-partnership-with-guild-education): Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)
Career growth and development
Team Member Resource Groups
Recognition and rewards programs
* Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable.
Pay Rate: The hourly rate is $21.97 per hour and is based on applicable and specialized experience and location.
Job: Retail and Gift Shop
Title: Retail Lead - Grand Wailea, A Waldorf Astoria Resort
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