Retail Loan Operations Specialist

Description

The Retail Loan Operations Specialist performs a variety of administrative and customer service functions related to the support of retail loans retained in JCBank’s portfolio and loans sold to third-party investors. Performs administrative functions related to maintaining and providing loan account and bank loan product information as well as problem solving support to Retail Loan supervision, retail loan officers, other departments, vendors, borrowers and other entities.

Requirements

  SKILLS, KNOWLEDGE, AND/OR ABILITIES

• Knowledge of Freddie Mac and FHLBI secondary market policies and procedures
• Knowledge of accounting principles relating to reconciliations and secondary market
• Self-disciplined with the ability to work independently
• Excellent written and verbal communication skills
• Excellent organizational skills/detail-oriented
• Excellent record-keeping skills
• Ability to analyze data as well as situations
• Ability to maintain confidentiality
• Ability to prioritize and to be flexible
• Strong computer skills to include Microsoft Word and Excel
• Problem-solving skills
• Decision-making skills
• Good inter-personal skills

  EDUCATION, TRAINING, AND/OR EXPERIENCE

• High school diploma or GED
• Previous banking experience preferred
• Previous mortgage loan investor accounting experience preferred