Retail Loan Processor

POSITION SUMMARY:

At F&M, our Retail Loan Processor’s do more than obtain and monitor for loan documents; they establish and nurture lasting relationships with our valued customers. We are industry leaders because people trust us to handle their loan closings with the utmost care and attention to detail. To continue this tradition of superior service and accountability, we’re looking for a qualified loan processor to join our team. Our ideal candidate will have experience with banking loan processes and customer service. First and foremost, you must be trustworthy and precise. Your contribution will reinforce our reputation as a trusted bank in the community and the country.

OBJECTIVES OF THIS ROLE:

• Responsible for reviewing and ensuring accurate initial disclosures of home loan files.
• Accurately process multiple loan files concurrently to meet regulatory guidelines.
• Ensure that all home loan documentation is complete, accurate and verified while complying with company policy and secondary market guidelines.
• Meet and exceed bank service standards while complying with bank procedures and security protocols
• Demonstrating respect and professionalism, being prompt, and accurate through the loan process.
• Help our employees realize their best lives 

RESPONSIBILITIES:

• Utilize sales training skills to provide outstanding customer service.
• Track all loans entered in the Loan Origination System to ensure the Loan Estimate and other early disclosures are disclosed within the regulatory guidelines that are required within 3 business days.  
• Exercise sound judgement in reviewing loan files.
• Complete the initial review of home loan applications ensuring information meets loan policy, loan program and compliance guidelines. 
• Set initial review conditions in the electronic filing system for documentation needed to support the application. 
• Complete rate lock requests within secondary market. Verify rate with current product & pricing.  
• Process redisclosures of loan application as needed following regulatory guidelines.
• Order and track required documentation on loan files. Including, but not limited to, appraisals, flood determinations, title work, homeowner’s insurance, VOEs and VODs Request F&M employee orders following proper channels.  
• Verify title work and flood information for accuracy as needed to support the loan application.  
• Act as liaison between the customer, home loan originator, realtor, title company, and other vendors to gather needed information to complete loan file.
• Update realtor and HLO weekly on progress to ensure contract closing dates are met.
• Represent F&M professionally in all dealings with customers, realtors, and other vendors to strengthen our brand in the communities we serve.
• Monitor loan files for denials, withdraws or counteroffers.
• Maintain strict confidentiality regarding customer’s personal and financial information.
• Attend meetings and training sessions as requested.
• Comply and satisfactorily pass tests for bank policy and regulatory compliance that apply to position.

 QUALIFICATIONS:

• Associate degree in business or 2 years’ experience in banking and/or training; or equivalent combination of education and experience.
• 1-2 years of experience working in a Loan Origination System or similar banking system. Encompass experience a plus.
• Experience with mortgage regulations 
• Previous experience working with documentation in a heavily regulated environment
• Moderate math and computer skills
• Excellent communication, customer service, precise work and time-management skills
• Ability to pass a background check
• Strong dedication to accuracy and efficiency 

ADDITIONAL REQUIREMENTS: Certificates and Licenses

• Valid Driver’s License 

COMPLIANCE:

• As generally applicable to F&M Bank and commensurate with these job functions, this job role includes accountabilities for following Bank policies and related procedures, as well as regulatory requirements involving federal and state laws, regulations, and related guidance.
• Compliance with Bank Secrecy Act (BSA), including accurate completion of Currency Transaction Reports (CTR) when applicable, Anti-Money Laundering Act (AML), Office of Foreign Asset Control (OFAC) and the USA PATRIOT Act. Adhere to Customer Identification, Customer Due Diligence and reporting of suspicious activities to the BSA Department.

NON-EXEMPT/HOURLY COMPETENCIES:

• Job Knowledge: Understands duties and responsibilities, possesses necessary job knowledge and technical skills, maintains job knowledge current.
• Productivity: Manages a fair workload, volunteers for additional work, prioritizes tasks, develops good work procedures, manages time well, and handles information flow.
• Attendance: Employee is expected to adhere to the attendance and break policy and communicate with your supervisor about anticipated time off or modifications to break times.