Retail Manager, Netflix House - Philadelphia

Netflix is one of the world's leading entertainment services, with 283 million paid memberships in over 190 countries enjoying TV series, films and games across a wide variety of genres and languages. Members can play, pause and resume watching as much as they want, anytime, anywhere, and can change their plans at any time.

What you will do: 

• Manage the daily on-site operations and team for the retail store and pop-ups, focusing on sales optimization and fan service informed by revenue targets and budgetary constraints.

• Partner with Retail Vendor on on-site inventory allocation and replenishment, sales tracking, and overall sales performance.

• Develop hiring, training, and deployment process strategies for the retail crew.

• Optimize ongoing operations to achieve maximum efficiency and best-in-class Fan Service.

• Work closely with Netflix Corporate resources on operational SOPs, merchandise strategy, and retail trends.

• Follow the Netflix Corporate visual merchandising strategy in store to ensure a cohesive look across Netflix Houses.

• Act as a Manager on Duty and Safety on Duty for the operation.

• Align with the Assistant General Manager and other departments to provide a seamless Fan experience.

• Promote and foster a mindset of continuous innovation for internal teams and external partners.

What we need from you:

• Demonstrated 5+ years of retail store and team management experience. 

• Strong knowledge of retail trends in the Location-Based Entertainment (LBE) industry is preferred.

• Experience managing direct and indirect teams in an environment that embraces continual learning and change.

• Demonstrated experience in overseeing daily activities, enforcing EHS compliance, managing staff training, and optimizing workflows to enhance both safety and guest experience to ensure an overall safe, efficient, and guest-focused operation.

• Strong knowledge of hiring practices and training & development strategies.

• Excellent communication skills, both verbal and digital.

• Excellent leadership skills.

• Strong desire to think outside the box and innovate.

• Availability to work days, nights, weekends, and holidays in a 365-day attraction.

Inclusion is a Netflix value and we strive to host a meaningful interview experience for all candidates. If you want an accommodation/adjustment for a disability or any other reason during the hiring process, please send a request to your recruiting partner.

We are an equal-opportunity employer and celebrate diversity, recognizing that diversity builds stronger teams. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.