Retail Motorclothes Associate

Rocky Top Harley-Davidson is hiring a Retail Merchandise Associate for Harley-Davidson motor clothes and accessories! Retail clothing and accessories experience is preferred.

Never a dull moment in retail sales! In this position, you will be enhancing our customers' overall experience and providing excellent customer service by greeting and interacting with customers; offering assistance in finding the right product suitable for the customers and answering any questions they may have. You will also be responsible for maintaining fitting rooms; maintaining a neat and clean sales floor in a visually appealing manner; processing transactions; keeping informed about product offerings.

Rocky Top Harley-Davidson is part of Smoky Mountain Harley-Davidson.

Smoky Mountain Harley-Davidson® isn’t just a dealership — it’s The Rider’s Destination for East Tennessee and the Great Smoky Mountains. Located in Maryville, TN with full-service sister dealerships in Pigeon Forge and Kodak, plus retail locations in Gatlinburg, Tellico Plains, Tallassee, and Bryson City, NC, we bring the Harley-Davidson lifestyle to riders across one of the most iconic riding regions in the world.

Come Join Our Team! APPLY NOW! 

Qualifications & Job Requirements

• Experience in merchandising, retail sales or customer service


• Superior communication and customer service skills.


• Ability to get along with a broad customer base.


• Experience with Point-of-Sales and computerized inventory systems or the ability to learn them quickly.


• Standard computer skills with Microsoft platform preferred.

Essential Duties and Responsibilities

Customer Service

• Greet customers promptly, in a courteous and friendly manner.


• Handle customer concerns reasonably to demonstrate commitment to excellent customer service and “Make Things Right”.

Retail Sales of General Merchandise

• Assist customers with their selection of merchandise.


• Provide prompt and accurate service at cash register.


• Maintain cleanliness and organization of sales floor and fitting rooms.


• Ensure merchandise displays are stocked, clean, dust free, and appealing to customers.


• Continuously maintain showroom product availability by stocking shelves and displays.


• Accept cash or credit card payments for merchandise purchases.


• Keep cash register accurate.

Secondary Duties and Responsibilities

Customer Service

• Ability to work with several customers at one time while maintaining individual customer satisfaction.


• Handle telephone transactions quickly, courteously and accurately.


• Notify customers when special orders or back-ordered items are received.

Retail Sales of General Merchandise

• Point out any sales, specials, or new merchandise to customers.


• Coordinate or participate in periodic physical inventory of all merchandise (counts, reports, etc.).


• Assist with set-up, organization, and staging of dealership special events.


• Sell additional services by pointing out availability of parts, accessories, and services.

Other Duties

• As assigned

Additional Information

Physical Demands

• Occasionally required to bend, stoop, crouch, and reach.


• Frequently requires the ability to lift 20 or more pounds of material.


• Occasionally requires the ability to lift up to a 50 pound of material.


• Frequently requires the ability to stand and walk throughout work shift.


• Frequently requires the ability to move about the dealership.

Working Conditions

• Majority of work is conducted in a climate controlled indoor environment.


• Occasionally work is conducted at outdoor booth sales during special events.


• The noise level in the work environment is usually moderate.


• Occasionally works near moving vehicles.


• Occasionally, exposed to exhaust fumes.

Our Mission Statement here at Smoky Mountain Harley-Davidson is: “To focus on relationships, to exceed expectations, to never stop improving, to be the BEST.” So, it's no surprise that we expect all of our staff to: 

• Treat all employees and customers fairly, courteously, and with dignity.


• Model superior customer service behavior for all interactions with customers and employees.


• Be prompt and available for flexible scheduling.


• Complete all training programs appropriate to your position as recommended by Harley Davidson or assigned by the department manager.


• Accept and follow direct instructions and work well with others.


• Have a commitment to developing a Sales Culture throughout the dealership.

Thank you for your interest in joining our Team!

EOE