Retail Non-Producing Manager

General Summary  

The Branch Manager primary job functions are to effectively recruit, coach, manage, and motivate a high-performance origination team and support staff and oversight of branch operations while promoting mortgage loan products and building relationships. Independent decisions are made on a frequent basis. This is an unlicensed position, with no ability to originate loans.

Duties and Responsibilities  

The primary job duties and responsibilities of this position include but are not limited to: 

• Assist Branch in Promoting Envoy to Real Estate Agents, and other referral sources.


• Actively recruit and hire successful candidates for Originator roles


• Supervise and mentor Originators in the Branch


• Supervise and mentor processors and support staff within a branch


• Manage Branch revenue and expenses to meet the Company’s objectives


• Adhere staff and Branch meets all Envoy standards, including, but not limited to production minimums and customer service.


• Stay current on personal finance principles in order to offer comprehensive mortgage advice to Branch staff


• Monitor the process and communicate effectively with the Branch and Corporate staff to assist in handling all Production matters


• Educate staff to present complete and accurate files to the Processor


• Coordinate the flow of information to all concerned parties


• Stay current with required continuing education, new products, Freddie Mac and Fannie Mae guidelines, Envoy guidelines and overlays, and HUD guidelines


• Ensure all marketing is performed in a manner that is compliant


• Comply with local, state and federal laws regarding position


• Conduct business in an ethical manner and in the best interest of Envoy, with Envoy’s core values in mind


• Any additional duties that may be assigned by the Regional Vice President

THIS JOB DESCRIPTION IS NOT INTENDED TO BE ALL-INCLUSIVE. THE INCUMBENT WILL ALSO PERFORM OTHER REASONABLY  RELATED BUSINESS DUTIES AS ASSIGNED BY MANAGEMENT.