Retail Operations Lead

We’re Looking For A: Retail Operations Lead

Location: Chatsworth, CA

Schedule: M-F 7am-4:30pm PST

Pay Range: $20.30-$24.00

What You’ll Be Doing:

• Collaborate with management to relay team performance, and optimize procedures in accordance with company policies


• Lead fulfillment team members while creating a positive and professional work environment


• Maintain consistent workflow by adhering to the order distribution process


• Ensure the organization and effectiveness of the order desk and printing area


• Meet effective and accurate goals set by the management team


• Maintain a safe, clean, and organized fulfillment center


• Resolve first-level operational issues and escalate them as necessary to the Fulfillment Manager


• Responsible for various data entry

Qualifications (Note: We strongly encourage you to apply even if you don’t tick ALL of these boxes.):

• Able to balance multiple priorities in a fast-paced environment while meeting strict deadlines


• Demonstrates professionalism, integrity and leadership


• Demonstrates professional attitude, ability to learn basic software programs, knowledge of import/export procedures


• Communicate effectively in English and Spanish


• Experience working in a collaborative group environment as well as individually, preferred


• Experience working with employment agencies (high volume), preferred


• Deadline driven and resourceful with ability to take direction, preferred


• Ability to communicate in a multicultural environment, preferred


• This is a full-time position. Standard 40-hour work week, however candidate must be able and willing to work extended hours for special events and when necessary 


• Consistent attendance and adhering to work schedule and attendance policy 

• Comprehensive healthcare coverage – We cover 100% of premiums for medical, dental, and vision plans for employee-only plans.


• Annual bonus


• We match up to 3.5% of your 401k contributions, ensuring your retirement savings grow alongside your career.


• 6 paid sick and mental health days, an Employee Assistance Program, free weekly yoga and meditation classes, and additional mental health benefits, because we take a holistic approach to your well-being.


• Invest in your future with our Employee Stock Ownership Plan, where company contributions fund your retirement plan with company stock. Learn more.


• Reimbursements for a portion of personal cell phone and internet usage for eligible employees.


• Professional development opportunities with mentorship, continuous learning programs, and performance-based pay increases, empowering you to progress and excel in your career.


• Through our charity sponsorships, you can make a positive impact on communities worldwide. We’ve donated over $9 million to date.


• Potential for quarterly KPI bonuses.

The posted salary range in this job posting reflects data based on California's cost of labor analysis. This salary range is subject to change per state; please click here to find the pay differential in your state of residence if the role is remote. 

Salary is based on a wide range of factors that include relevant experience, knowledge, skills, other job-related qualifications, and geographical location.