Retail Operations Manager

Why work for The Sheraton San Diego Hotel?

If you are seeking an exciting opportunity in Hospitality offering an elevated guest experience - Sheraton San Diego Hotel and Marina is a fit for you! We are soon to be one of the largest and most renovated resorts in San Diego! Our culture is driven by our care for our guests and associates alike. Our mission is to be a resort where guests love to stay, and our associates love to work!

The Sheraton San Diego Hotel & Marina is a downtown waterfront resort that offers you breathtaking views of downtown San Diego and the San Diego Bay. We offer a competitive pay rate and a complete benefits package; medical, dental, vision, and life insurance, paid time off, retirement plan, employee discounts, employee assistance program, and complimentary meals are provided.

The salary for this position is $70,000-$80,000 per year with a 10% bonus potential.

Work Hours

Will be required to work flexible scheduled shifts based on business needs.
Scheduling includes holidays, nights, and weekends depending on hotel events and functions.
Qualifications:

Bachelor's degree in business administration, Hospitality Management, Retail Management, or a related field preferred.
Proven experience in retail management, preferably within the hospitality industry.
Strong leadership skills with the ability to motivate and develop a diverse team.
Excellent communication, interpersonal, and customer service skills.
Sound financial acumen and experience in budgeting, forecasting, and financial analysis.
Proficiency in inventory management systems and retail software applications.
Demonstrated ability to drive sales, achieve targets, and maximize profitability.
Creative thinker with a passion for delivering exceptional guest experiences.
Key Responsibilities:

Retail Operations Manager:

Oversee all aspects of retail operations within the hotel, including but not limited to merchandise selection, inventory management, pricing strategies, and sales promotions.
Develop and implement effective retail strategies to drive sales, increase profitability, and enhance guest satisfaction.
Ensure compliance with company policies, procedures, and standards to maintain operational efficiency and excellence.
Team Leadership and Development:

Recruit, train, and supervise retail staff members, providing guidance, coaching, and performance feedback to ensure high levels of productivity and professionalism.
Foster a positive and collaborative work environment that encourages teamwork, creativity, and continuous improvement.
Set clear goals and objectives for the retail team and monitor performance against established targets.
Guest Experience Enhancement:

Maintain a strong focus on delivering exceptional guest experiences by providing personalized service, addressing guest inquiries and concerns promptly, and resolving issues effectively.
Implement initiatives to enhance the retail environment, such as visual merchandising displays, product demonstrations, and special events, to create memorable shopping experiences for guests.
Solicit feedback from guests to identify areas for improvement and implement appropriate measures to enhance overall satisfaction.
Financial Management:

Develop and manage budgets, forecasts, and financial reports for the retail department, analyzing sales data and trends to identify opportunities for revenue growth and cost savings.
Monitor expenses, control inventory levels, and optimize pricing strategies to maximize profitability while maintaining competitive pricing.
Collaborate with other departments, such as marketing, to develop promotional campaigns, cross-selling opportunities, and revenue-generating initiatives.
Vendor Relations and Product Procurement:

Establish and maintain relationships with the corporate team, vendors, and suppliers to ensure the availability of high-quality merchandise at competitive prices.
Negotiate contracts, terms, and agreements with vendors, monitoring performance and compliance to ensure fulfillment of contractual obligations.
Stay informed about industry trends, market demand, and emerging products to make informed decisions regarding product selection and procurement.

All duties and requirements stated are essential job functions. This description is not an exclusive or exhaustive list of all functions that an associate in the position may be asked to perform. This does not create an employee contract, express implied, or otherwise, and does not alter the "at will" employment relationship of the employer or employee. Management reserves the right to change, modify and/or alter any of the duties listed to meet business needs.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. If you need accommodation for any part of the application process because of a medical condition or disability, please contact:[email protected].

Sheraton San Diego Hotel and Marina is an Equal Opportunity Employer M/F/Disability/Veteran and Drug Free.
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