Retail Operations Manager- Retail Performance + Labor Management

About Us

vineyard vines is a highly successful, privately held, American clothing and accessory retailer founded in 1998 on Martha's Vineyard by brothers, Shep and Ian Murray. With Shep & Ian still at the helm today, vineyard vines has experienced exponential year over year growth and now operates over 120 retail locations locations including an outlet division, a successful e-commerce business, domestic distribution center, and expanding corporate headquarters. In addition, vineyard vines is carried in major department stores such as Nordstrom and Bloomingdales as well as numerous specialty boutiques across the US.

vineyard vines was founded on a state of mind that Every day should feel this good.

You don't need to be on a beach, by the ocean or on vacation to have Every day should feel this good moments. It's a state of mind that we all experience, and one where everyone is invited. At vineyard vines, we don't live an #EDSFTG life away from our desks - we bring it to work with us, too.

In our stores, at our Harbor Drive headquarters or working remotely, our company culture is fun, encouraging and welcoming to all. We work hard and play harder, and we never take ourselves too seriously. And while we have many company goals, our number one priority is making vineyard vines a great place to work for all employees.

Our team is our family, and we'd never have grown to where we are today without them.

We're committed to building an inclusive team across all channels, departments and stores within our community. We hope you'll join us and see what the smiling pink whale is all about.

Overview:

The Retail Operations Manager will oversee operations of both mainline retail stores and outlets and will be responsible for building, guiding and supporting, retail operations and field teams to bring "Every Day Should Feel This Good" experience to customers and crew members alike, while growing sales, driving efficiency and profitability.

The Manager of Retail Performance + Labor Management serves as a key member of the Retail Operations team and acts as a strategic partner to senior leadership and will be a hands-on manager leading efforts to support stores by forecasting, administering and reporting on store payroll and productivity. The Manager will also business intelligence reporting to maximize retail performance in the field.

Key Responsibilities:

Supervise and manage Workforce Management for all retail and outlet stores while controlling and managing the labor budget for the brand
Develop cross functional partnerships with field leaders and corporate partners to develop quarterly, monthly and weekly payroll plans and forecasts and drive expense productivity
Continuously improve the internal labor model to ensure proper allocation of hours, a consistent SPH for stores and optimized labor budgets for stores based on executional activity and sales forecasts
Improve reporting for store, field, and corporate leaders to drive accountability in worked hours, labor productivity and census compliance
Support WFM training to field leaders to determine and communicate process improvements in scheduling and efficiency within the DF system
Partner with compensation and benefits team to develop and evaluate potential changes to commission, bonus, contests and other incentive programs
Partner with Day Force and other vendors on WFM solutions to improve system functionalities as well as continuously exploring solutions that are best in the industry
Perform ad hoc payroll analysis for retail executives and work in direct partnership with Finance and HR teams in support of retail labor initiatives
Field Subject Matter Expert and functional leader on merchandise handling process and policies including Shipment Receiving, Product Transfers and Promotional Markdowns
Quantify workload associated with all tasks and ensure that appropriate labor is distributed and scheduled to support precise execution
Work in close partnership with DC operations, Planning and Allocation to manage product flow into stores
Work to optimize reporting to measure retail initiatives and activities driven from the Retail Operations team to understand impact and ROI
Analyze and report on business trends for the field channel and partner with cross functional partners to activate business recommendations and solutions.
Maximize productivity and SPH in stores through continuous improvement processes to maximize labor budget year over year
Maximize top line sales through optimizing payroll ROI
Drive accountability in stores for maximizing staffing and scheduling with goal of right people, right place, right time.
Drive in-store efficiency and company profitability across all operational execution and processes
Define ROI and cost savings with goals and measurements of success for every process improvement
Provide insightful sales trend analysis and reporting
What you bring:

5 years of relevant experience in a related environment
Strong Communication and Influencing Skills
Strategic Orientation
Planning and Organization
Innovation Cultivator
Project Management
Problem Solving
Customer Impact
Every-day Will Feel This Good Because:

We have a fun-spirited entrepreneurial culture filled with truly "good" people
We have flexible working hours and work from home days to accommodate your personal life
We offer a generous employee discount so you can rep our lifestyle on-and-off the boat
We offer a competitive salary package, 401-K, commuter benefits, and paid-family leave, health savings , flex spending accounts, life & disability insurance
We have an onsite gym as well as health & financial wellness programs to keep you active
We offer 2 summer Fridays to take off in addition to a competitive vacation policy & holiday calendar

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