Retail Operations Supervisor

Dealership:

The Driveway Supervisor, Sell is responsible for building, leading, and inspiring their teams to deliver an unparalleled customer experience throughout the Sell and Service process.  This position will be responsible for reaching and maintaining assigned position metrics, objectives, and daily activities.  The Driveway Supervisor, Sell will be assigned to oversee any of the following; Driveway Customer Service Agents, Team Leads, Support Specialists, etc.  This individual assists in the training, and development of all positions they are assigned to oversee.

Location: Dallas, Texas

Pay Range: $40,000–$60,000 salary plus incentive

Responsibilities

• Administer training plans and development of assigned employees/positions

• Manage department monthly objectives and daily tasks

• Develop, train, and monitor customer engagement and follow-up word tracks

• Systems expert for assigned positions

• Create and define processes for Agent efficiency

• Internal/external paperwork and documents for assigned positions

• Executing correct cross department communication and process flow

Skills and Qualifications

• Strong attention to detail

• Excellent communication

• Active Listening

• Time Management

• 1 – 3 years of experience in a supervisor role

Competencies

• Does the right thing, takes action and adapts to change

• Self-motivates, believes in accountability, focuses on results, makes plans and follows through

• Believes in humility, shares best practices, desires to keep learning, measures performance and adapts to improve results

• Thrives on a team, stays positive, lives our values