Retail Operations Supervisor

Title:Retail Operations SupervisorLocation:Boston Logan International Airport**PURPOSE:**
Our Supervisors support the General Manager to ensure that all store daily operating procedures are performed on a timely basis as required, while promoting a corporate image of excellence through a strong work ethic, leadership by example, and the consistent delivery of excellent customer service and store visual presentation. Maximizes sales through the development and supervision of sales associates.
**JOB RESPONSIBILITIES:**

* Conducts store opening/closing/ shift change procedures.
* Support the training of staff
* Promote a team environment through respect, coaching, feedback and recognition.
* Performs all cash register preparation, float verifications, spot checks, verification of end-of-shift cash reconciliation's, void processing and deposits.
* Ensures that money is secured at all times and cash in excess of $500 is removed from the register for safekeeping.
* Ensures that daily counts on cigarettes, phone cards, newspapers, and other items as required is conducted consistently and that any discrepancies are reported immediately to the General Manager/Operations Manager.
* Maintains an ever-vigilant theft and shoplifting awareness and enforces cash register and other policies controlling internal shrink.
* Ensures that staff report to work on time, dressed in clean full uniform, including nametags.
* Ensures all sales associates/crew members are aware of daily sales targets.
* Ensures customers/guests are greeted promptly and served by knowledgeable, well-trained staff
* Demonstrates effective management of customer queuing
* Ensure telephones are answered in a consistent business-like manner and are used only for business-related purposes.
* Ensures that all staff tardiness and absences are reported to management.
* Ensures that sales associates/crew members are assigned daily duties and never congregate near the vicinity of the cash desk.
* Ensures that staff is aware of procedural changes and/or other latest memorandums.
* Ensures that staff are offering an up-sell/add-on sale to each customer.
* Has an in depth knowledge of products sold and ensures replenishment and proper rotation of stock on the sales floor.
* Ensures all damaged goods are returned to the warehouse properly tagged.
* Ensures that housekeeping standards is maintained (i.e. dusting, folding, replacement of burnt light bulbs, sweeping, mopping).
* Ensure the safety and security of the team and customers/guests through a focus on preventive maintenance and cleanliness.
* Drive sales through effective execution of restaurant standards and marketing initiatives.
* Follow processes to control labor costs, food costs and cash on their shift.
* Hold themselves accountable for responsibilities on shift.
* Hold our customers/guests as the highest priority and role model exceptional customer service.
* Promote an environment where there is a sense of urgency to satisfy our customers/guests.
* Ensure that Brand standards and systems are executed on their shift.
* Consults and helps plan daily activities with General Manager/Operations Manager and other Supervisors; manages the activities of staff.
* Provides supervision and support to store staff.
* Works with on-site jobbers and sales representatives.
* Leadership qualities, interactive, and approachable.
* Ability to work in a fast-paced environment Time-management skills and multi-tasking abilities.
* Good problem-solving skills.
* Guest Focus: anticipate and understand guests' needs and exceed their expectations.
* Passion for Results: set compelling targets and deliver on commitments
* One or more years of retail supervisory experience
* One or more years of food & beverage experience
* High School Diploma or equivalent.
* Competitive Salaries
* Medical, Dental & Vision Insurance
* Company Paid Life Insurance
* Paid Vacation
* Paid Sick Time
* Employee Recognition Programs
* Advancement and Growth Opportunities
* On-going Training & Development
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