Retail Packaging Product Specialist

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For our location in Richmond, VA we are looking for a

Retail Packaging Product Specialist

Reference code: 21221

Role overview

The Retail Packaging Product Specialist serves as the primary technical and customer-facing specialist for the packaging products in USA. The role bridges customer requirements, Product Management, Development, Retail Scale specialists, Sales, Service, and Project Engineering to ensure our packaging systems features, workflows, UI expectations, label behavior, and deployment readiness meet customer requirements.

Your tasks

• Serve as the subject matter expert (SME) for retail packaging equipment within the business unit for USA


• Maintain strong working knowledge of Retail Scale technology as it applies to packaging equipment data, UI, label design, labeling workflows, PLU/item data, and customer-specific configuration


• Work hand in hand with the Product Manager and Development teams to test new features, validate software and hardware behavior, document defects, and submit clear feature requests based on customer and business needs


• Directly coordinate with customers on requests, operational demands, enhancement priorities, packaging workflow needs, and site-specific requirements.


• Identify, create, and implement practical solutions to meet business needs and solve customer problems related to packaging operation, packaging workflow, Retail Scale integration, labeling, networking, and deployment readiness


• Provide detailed specifications for proposed solutions, including customer requirements, workflow expectations, labeling requirements, UI behavior, hardware/software dependencies, and acceptance criteria


• Support major retail packaging projects from pre-sales discovery through installation, production launch, stabilization, and post-implementation follow-up


• Provide documentation, training material, and product guidance for Sales, Service, Engineering, Development, customers, and other stakeholders


• Assist customers and internal teams with maintenance, troubleshooting, configuration, and operational support of Bizerba retail packaging and related scale-connected solutions


• Collaborate with Sales, Service, Product Management, Development, Manufacturing, and Engineering to communicate priorities, monitor progress, resolve blockers, and support customer commitments


• Collect voice-of-customer feedback and translate recurring needs into prioritized feature requests, product improvements, training topics, and roadmap input


• Participate in customer demonstrations, pilots, site visits, escalations, acceptance testing, and rollout support as needed


• Support consistency in customer-specific UI/UX, label formats, data handling, and operational workflows across Bizerba retail scales and packaging equipment


• Help define readiness criteria for packaging equipment software releases, customer-specific configurations, training, documentation, and service support

Your profile

• Bachelor’s degree in a technical discipline or 5 years of experience in a technical field


• Reliable, self-motivated, and detail-oriented with strong ownership of customer outcomes and product readiness


• Strong analytical thinking, problem-solving, and troubleshooting skills


• Extensive experience in Retail/Grocery systems, retail packaging workflows, label requirements, customer item data, and store operations


• Strong understanding of Bizerba Retail Scale concepts or comparable scale systems, including UI behavior, labeling, item data, networking, and customer configuration


• Strong computer networking skills, including wired and wireless technologies used in retail environments


• Experience with Windows systems, Linux systems, Docker systems, and connected retail equipment environments is preferred


• Experience with coding or scripting languages such as JavaScript, Python, PowerShell, or Batch is preferred


• Knowledge of database management, APIs, and cloud-based architectures as they relate to retail equipment data exchange and integration


• Ability to translate customer requests into clear requirements, test cases, feature requests, and development-ready documentation


• Ability to communicate effectively with customers, Product Management, Development, Sales, Service, Engineering, Manufacturing, and leadership


• Ability to travel on short notice approximately 30-60% of the time, including customer site visits, pilots, installations, escalations, trade shows, and potential international travel