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Retail Parts Team Lead

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Job Description - Retail Parts Team Lead


If you’re the kind of person who thrives on helping customers, leading a team, and bringing products to life through hands-on knowledge, this is your opportunity to step into a role where no two days are the same. 

As a Retail Parts Team Lead, you won’t just sell parts; you’ll be the go-to expert, the coach, and the driving force behind an exceptional customer experience. From guiding customers through their RV and Boat needs to training and inspiring your team, you’ll play a key role in creating confident buyers, stronger teammates, and unforgettable delivery experiences. 

Essential Functions

  • Assist in retail customer purchases
  • Expert knowledge of RV and Marine Parts and Accessories, their features, functions, benefits, and general installation techniques
  • Ability to show and demo all types of RV’s and Boats
  • Ability to provide substitute parts information for obsolete/upgraded parts based on experience
  • Understand customer requests for parts; provide parts information and prices using service manuals, reference materials, and the computer
  • Ensure customer satisfaction through efficient and timely processing of parts orders within the guidelines of company policies and procedures, and by checking parts availability
  • Verify prices and enter orders into the computer
  • Responsible for following up on back orders by checking with other parts personnel and sources to determine the status of orders and provide quality updates to customers
  • Responsible for training employees on how to show and demo all types of RV’s
  • Collaborate with vendors to schedule product and sales trainings
  • Create and help to lead a product and sales training schedule for camping advisors
  • Distribute DRP’s to Camping Advisors promptly
  • Coach and instruct camping advisors on the DRP process
  • Work hand in hand with the Back Counter Parts Team Lead for day-to-day operations and scheduling

Customer Delivery & Experience

  • Greet and check in customers when they arrive to take ownership of their RV or Boat, ensuring a professional, friendly, and welcoming experience.
  • Confirm that all “We Owe” items, accessories, and delivery details are prepared and ready.
  • Partner with sales, service, and detail departments to ensure the unit is delivery-ready.
  • Serve as the point of contact during the delivery appointment, helping customers feel confident and cared for.
  • Ask customers for a Google Review at the conclusion of their delivery, explain its importance, and make the process easy.
  • Track reviews and report results for bonus eligibility.

Requirements

  • Sales or Service experience in RV, marine, powersports, automotive, or a related field is preferred.
  • Strong product knowledge and genuine passion for the outdoor, boating, and camping lifestyle.
  • Self-driven, approachable, and confident in selling solutions that enhance the customer’s experience.
  • Experience demonstrating equipment or teaching customers is a plus.
  • Excellent communication and rapport-building skills—comfortable guiding customers one-on-one or in small groups.
  • Basic computer and POS system skills.
  • Lead, train, and support the Retail Parts team by providing ongoing coaching, product education, and performance feedback, while setting clear expectations, fostering accountability, and ensuring daily operations run efficiently and consistently. 

 

Compensation & Benefits

  • $20.50 per hour + commission based on eligible parts and accessory sales
  • Employee discounts on units and merchandise company wide
  • Employee RV Rental Program
  • Paid product training and certifications
  • Health, dental, vision, and life insurance, and a 401(k) program
  • Paid time off and holiday pay
  • Opportunities for advancement within a growing dealership

Salary Description

$20.50 per hour + commission

Original job Retail Parts Team Lead posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
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