Retail Procedure Writer - Competitive Pay

Retail Procedure Writer

8a-5pm daily M-F Hybrid
Contract: Approx 6 months

Experience with Developing, writing, and updating Procedures/Job Aids

Financial Institution experience preferred

GENERAL DESCRIPTION:
Develops, writes and/or updates procedures as needed. Assists and/or directly responds to phone calls, e- mails and personnel requests for procedural and operational support. Identifies, researches, tracks, monitors and resolves operational and general technical changes related to operational procedures for branches.

TASKS, DUTIES, FUNCTIONS:

1. Develops, writes and updates procedures as assigned by Retail Experience
2. Obtains additional background and development information through research and interviews with departments responsible for providing background information. Submits written work to business owner and Retail Program Administrator for further review or edit.
3. Maintain a thorough knowledge of credit union policies and procedures, products and services, data processing system and software, as needed.
4. Maintain a thorough understanding of state and federal laws and regulations related to credit union compliance including bank secrecy and anti-money laundering laws appropriate to the position.
5. Updates any changes in the procedure process, as required by departments. Validates and reviews any detailed system changes.
6. Assists in implementing approved procedures by coordinating the distribution of documents to Retail staff and responding to any questions that may arise.
7. Participates in project teams that affect frontline staff
8. Performs other jobs as may be assigned.

1. Effective business oral and written communications skills.
2. Strong procedural writing skills supported by hands-on experience as a Retail employee or equivalent.
3. Must possess sufficient manual dexterity to skillfully operate online computer terminal and other standard office equipment, including personal computer and telephone.

1. EDUCATION: Successful completion of High School curriculum is required. Some college courses desired.
2. EXPERIENCE: Two years or more experience in writing procedures and two years or more previous experience as a Retail employee or equivalent banking experience.
3. KNOWLEDGE/SKILLS: Wide knowledge of company's products and services as well operational procedures. Familiarity in the usage of company's data processing operating and training systems and/or software such as Loans PQ, Teller Navigator, Share Point and Knowledge Base. Advanced writing skills to develop user-friendly procedures. Strong oral and written communication skills, organizational and time management skills. Member relations skills. Proficient in MS Outlook, Excel and Word. Basic skills to operate standard office equipment such as electronic banking equipment, personal computers and ten key.

1. Prolonged sitting throughout the workday.
2. Occasional movement throughout the workday.
3. Corrected vision within the normal range.
4. Corrected hearing within the normal range. A telephone device can be provided if necessary.
5. Lifting up to twenty pounds.