Retail Returns Specialist – The UPS Store

Locations: Multiple openings across Long Island and NYC
Pay: $17.00/hour
Job Type: Full-time or Part-time
Schedule: Must be available to work Monday–Sunday

Start Your Career With The UPS Store

Looking for an opportunity to get started in retail, build valuable customer service skills, and grow into a larger role?

The UPS Store is looking for friendly, dependable, and motivated Retail Returns Specialists to join our multi-location team across Long Island and New York City.

This is an entry-level position designed to be a starting point within our organization. You’ll begin by learning customer service, Amazon and retail returns, package handling, and daily store operations.

As you demonstrate reliability, accuracy, strong customer service, and a willingness to learn, you’ll have opportunities to train in additional areas—including shipping, packing, printing, and mailbox services—and work toward advancement into a Retail Sales Associate position.

What You’ll Do

• Greet customers and provide friendly, professional service


• Assist customers with Amazon and other retail returns


• Scan QR codes, labels, and packages using store systems


• Follow return instructions and ensure transactions are processed accurately


• Prepare, consolidate, organize, and stage returned merchandise


• Help customers understand the return process and resolve basic questions


• Handle customer packages and merchandise carefully


• Maintain a clean and organized returns and customer-service area


• Assist team members during busy periods


• Participate in ongoing training and development

Your Growth Path

Retail Returns Specialist → Retail Sales Associate → Leadership Opportunities

The Retail Returns Specialist position is designed to help you build a strong foundation in our business.

As you develop your skills, you may have the opportunity to receive additional training in:

• Domestic and international shipping


• Professional packing


• Printing and document services


• Mailbox services


• Point-of-sale and additional store systems


• Sales and customer service


• Additional operational responsibilities

Employees who successfully develop these skills may be considered for advancement into our Retail Sales Associate position and future leadership opportunities.

Why You’ll Love Working Here

• Consistent hours — no late nights (stores close by 7:00 PM Monday–Friday, 5:00 PM Saturday, and 3:00 PM Sunday)


• Paid training and ongoing development


• Clear opportunities to learn new skills and advance


• Sick pay, dental and vision insurance, and 401(k) with company match


• Employee discounts on products and services


• Free parking and uniforms provided


• Career opportunities across our 12+ locations throughout Long Island and NYC

What We’re Looking For

• No previous shipping experience required


• Retail or customer service experience is a plus


• Friendly, professional, and comfortable interacting with customers


• Reliable and punctual


• Strong attention to detail


• Comfortable learning computers, scanners, tablets, and store systems


• Able to work efficiently in a fast-paced environment


• Ability to lift up to 40 lbs and stand for extended periods


• Availability to work weekends as needed


• Positive attitude and willingness to learn new skills


• Interest in growing into additional responsibilities

Build Your Future With Us

This position is more than processing returns. It’s an opportunity to get your foot in the door, learn the business, and develop into a well-rounded member of The UPS Store team.

Start as a Retail Returns Specialist, build your skills through hands-on training, and work toward your next opportunity within our organization.

Hourly Pay: $17.00/hour
Job Type: Full-time or Part-time

We are an equal opportunity employer committed to diversity and inclusion in the workplace.