Retail Sales Account Manager

Benefits:

Bonus based on performance

Competitive salary

Opportunity for advancement

Training & development

The AT&T Retail Partnerships and Entry Level Account Manager role acts as liaison between AT&T and our national retail partners and associated vendors. The Account manager will provide oversight and day to day management and support these partnerships, ensuring proper execution of AT&T sales and organizational goals and partner’s delivery of excellent customer service.

The Account Manager is responsible for managing the implementation and compliance of AT&T policies and procedures as it relates to the operation. In addition they will create and deliver training programs to foster success for both parties. The Account Manager will be responsible for business planning, execution of merchandising and all sales related activities within their territory.

The AM will develop sales strategies and manage one to two Independent Service Organizations (ISO) with agents that sell AT&T services in brick and mortar locations. Each ISO has 1 main office, 15+ selling locations, and up to 40 sales agents. The AM will develop sales strategy and execution, with the responsibility of overseeing the sales associates at each location.

MAJOR DUTIES AND RESPONSIBILITIES

Actively and consistently support all efforts to simplify and enhance the customer experience

Account Management & Partnership:

Management of daily Retail Partners Retailer sales, including developing and building relationships with retail partners including but not limited to big box retailers such as Best Buy and Walmart.

Partner closely with the stakeholders/decision makers, from your assigned ISO, to create/manage growth plans.

Manage 3rd Party ISOs, train, and support owners of these companies to sell AT&T services.

Responsible for daily visits with ISOs to discuss and influence proper metrics, including weekly meetings with ISO owners and daily interactions with sales agents.

Work cross functionally with our operations, strategy and divisional teams to ensure alignment with the companies/department objectives.

Responsible for ensuring the AT&T brand is appropriately represented. Conduct territory & store visits working within budget & expense guidelines.

Investigate and help resolve all sales order escalations in an expedient manner. Responsible for the completion and follow-up of customer accounts through interaction with other departments and customers as needed (Tech Ops., Care, Risk, etc.).

Audit and review orders to ensure compliance and address with the team/owner as needed

Timely completion of expected deliverables & sales reports to Territory Manager.

Responsible for overall productivity of sales associates and addressing sales issues and poor performance as appropriate.

Sales and Business Development:

Forecast & assign monthly goals to retail partnership teams at the start of each new fiscal month.

Meet or exceed all assigned sales goals.

Ability to assimilate provided sales metrics and form strategies to improve poor performance areas.

Daily account management of sales entered through completed installation.

Report weekly trend results to retail partnership leadership teams.

Attend weekly, monthly, quarterly & annual business review meetings.

Training:

Train our retail partnership teams on all of AT&T products and services, current retail marketing offers, and how to process AT&T orders.

Attend meetings, conduct training, coaching and in-store demonstrations for 3PLs & sales associates; including train the trainer, new products and services offerings. Conduct new hire training camps.

Work closely with regional and local partners to implement and integrate AT&T sales and marketing initiatives in their stores.

REQUIRED QUALIFICATIONS: Skills/Abilities and Knowledge

• Ability to read, write and speak English. Bi-lingual preferred

• Must have 2 plus years of strong sales experience with a proven track record

• Sales presentation skills, problem solving capabilities, organized and demonstrated initiative

• Strong written, verbal and interpersonal communication skills

• Ability to work independently

• Comfort utilizing Word, PowerPoint, and Excel

• Travel frequently between stores within the assigned territory

• Must have a current driver’s license with a good driving record

• Have flexibility to work retail hours and adjust schedule as needed based on partners’ needs and to maximize sales opportunities

• Must have reliable transportation to travel to partner locations

Education

Preferred Bachelor's degree (B.A.) from a four-year college or university

Related Work Experience

One to two years related experience and/or training; or equivalent combination of education and experience.

WORKING CONDITIONS

Daily field rides with account reps, bi-weekly site visits to management locations and division-wide travel required.

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