Retail Sales & Operations Specialist

Job Description

Retail Sales and Operations Specialist – Full-Time

SUPERVISOR: Retail Director

DEPARTMENT: Retail

FLSA STATUS: Non-Exempt

LAST UPDATED: 01/01/25

POSITION SUMMARY

At Girl Scouts, we believe in helping girls tap into their full potential and develop the skills and confidence they need to succeed in every area of life. Are you interested in being a part of growing today’s girls into tomorrow’s leaders? At our Girl Scout retail store, we interact with girls and their families at pivotal moments in their Girl Scout experience and with our wonderful volunteers, who give their time and talents to their troops. You will experience the joy of helping a brand-new Daisy pick out her first uniform and the satisfaction that comes from helping a new troop leader learn the ways of Girl Scouting and how to tap into the myriad of resources available to them. You will get to form a relationship with our customers, many of whom are repeat visitors. We are a small department, so you will have the opportunity to do a bit of everything, even assist with the occasional pop-up shop where the storefront could be at one of our camp properties.

MAJOR ACCOUNTABILITIES

• Responsible for assisting customers and managing retail store operations functions. 
• Assists with the efficient and effective operations of the council retail shop to meet annual sales objectives.
• Provides a warm, friendly, helpful, and high-quality customer service to all internal and external customers while portraying a positive image of Girl Scouting. 
• Provides timely and accurate customer order fulfillment. 
• Manages the process and fulfillment of the GSM (Girl Scout Merchandising) Online Purchase Order procedures. 
• Serves as lead for the Council’s online product offerings on girlscoutshop.com 
• Knowledgeable in merchandise assortment and member resources to assist with customer service.
• Assists in maintaining and updating processes and procedures related to the Brick & Mortar (B&M) retail operations. 
• Ensures the proper and accurate receipt of money, checks, and other types of payments processed through the POS (Point of Sale System). Includes merchandise sales and some payment processing for other departments. 
• Assists in the management of inventory and maintains accurate inventory controls to meet annual inventory goals and the needs of our customers. 
• Aids with stock optimization of new, current, and stale inventory. 
• Assists with ordering, receiving, stocking, and displaying shop merchandise. 
• Ensures the sales floor and stockroom areas are clean, neat, and organized. 
• Assists with planning and managing B&M in-store events/promotions.
• Assists with periodic pop-up shops and community/organization events. 
• Aids with marketing efforts in partnership with the Retail Director and Communications Team, with a focus on Brick & Mortar objectives. Including connecting with service units, troops, and families when needed. 
• Responsible for scheduling B&M back-up and assisting in training new/back-up employees on Brick & Mortar retail operations. 
• Attends and actively participates in Retail Team Meetings, one-on-one meetings, All Staff Meetings/Retreats, etc. 
• Completes other duties as assigned by supervisor. 
• In keeping with our commitment to the Girl Scouts Law and Promise, our council places particular emphasis on teamwork, investment in the success of the organization, and commitment to each other. To align with those values, we expect that all team members will actively engage in ‘all call’ endeavors as announced by the organization periodically. There are times throughout our year when the work of other departments becomes heavy and/or critically timely. In the spirit of teamwork, it is our requirement that requests for assistance be met with collaborative enthusiasm by all team members. Examples may include but are not limited to—membership recruitment/renewal campaigns and efforts, product program logistics and support to include cookie cupboards and volunteer assistance, volunteer appreciation and engagement, retail inventory and delivery (among regional offices), program signature event participation, and support, and property maintenance/improvement as requested. 

SUPERVISORY ACCOUNTABILITIES

Staff: None

Committee(s): None

CULTURAL EXPECTATIONS

Professionalism - complying strictly with corporate policies and procedures; conducting oneself with integrity, reliability, and accountability; demonstrating pride in attention to day-to-day work and processes; representing the organization well and being committed to its mission; developing and maintaining relationships with a spirit of inclusion and respect; exhibiting courtesy and attentiveness to the thoughts, feelings, and ideas of others; engaging in courageous conversations by being able to engage considerately with others; representing the organization appropriately and effectively with your words, actions, and appearance.

Timeliness - being accountable to deadlines and schedules; holding oneself to a high standard of punctuality and preparedness; optimizing personal timetables to accelerate organizational workflow and prevent/reduce inefficiencies of time, resources, and talent; being available and accessible during work hours; showing up for work on time and when you should. 

Organizational Citizenship - being a productive member of the organizational team; contributing to the collective whole of the organization; having a commitment to the success of the organization, as well as your member department; devoting yourself to the advancement of our collective mission. 

Environmental Respect - demonstrating respect and care for all organizational property and facilities; engaging in practices that support a welcoming and productive workspace; remaining mindful and sensitive to the needs/feelings of other team members; doing your part to keep property and facilities clean, uncluttered and well-maintained to support an optimally operational environment; dedicating yourself toward the Girl Scout ideal of ‘leaving a place/space better than you found it; conserving energy and resources whenever possible.

Possibility Thinking - striving to contribute to a ‘next-level’ mindset regarding organizational objectives; engaging in innovative work plans to achieve goals; participating in discussions and seeking input regarding problem-solving measures; exhibiting creativity and a willingness to try new things to achieve results.

KNOWLEDGE AND CREDENTIAL QUALIFICATIONS

Required

· High school diploma – college a plus

· Experience in retail, related merchandising, business administration, or a related field 

· Valid driver’s license and safe driving record

· Microsoft Office Suite knowledge (Word, Excel, PowerPoint, Publisher)

Preferred

· Knowledge of Girl Scout Leadership Experience

ABILITY AND SKILLS QUALIFICATIONS

· Strong interpersonal skills with the ability to establish effective working relationships with other staff members, visitors, volunteers, and the public via telephone, email, and in-person 

· Planning and organizational skills with attention to detail

· Must be able to work in a fast-paced work environment with the ability to multitask while maintaining composure

· Work requires normal physical effort for primarily an office environment; some physical effort in the handling of materials or boxes and tools or equipment of up to 50 pounds in non-strenuous work. Some periods of continual standing or walking may be required. Regular and prompt attendance is required

· Subscribes to the principles of the Girl Scout Movement

· Demonstrated ability to successfully manage multiple priorities, work independently, and meet deadlines

· Strong human relations skills and can work well with people of diverse backgrounds

· Ability to exercise good judgment

· Excellent written and oral communication skills

· Excellent computer skills

· Solution-driven with the ability to effectively problem solve

HOURS AND TRAVEL 

• Approximately 40 hours a week
• Flexible office hours when the shop is not open to the public. Limited work-from-home flexibility. 
• Timely and willing to work nights and weekends. 
• Retail store hours:                                                                                                                                                                                                        Tuesday and Thursday
  9:00 am – 6:00 pm – closed for lunch from 1-2                                                                                                                                            2nd Saturday of every month
  10:00 am – 2:00 pm
   
• Possible travel at approximately 5%.

**To apply for this position, please go to: www.girlscoutsdiamonds.org

DISCLAIMER

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to complete other duties as assigned.

Required

· High school diploma – college a plus

· Experience in retail, related merchandising, business administration, or a related field 

· Valid driver’s license and safe driving record

· Microsoft Office Suite knowledge (Word, Excel, PowerPoint, Publisher)

Preferred

· Knowledge of Girl Scout Leadership Experience