Retail Sales Associate

About Magnum Bikes:

Established in 2010, Magnum Bikes stands at the forefront of the global e-bike movement. From humble beginnings, we have emerged as a rising star in our category, celebrated for our innovation, design excellence, and unwavering commitment to quality. Our mission is to lead the international e-bike market with breathtaking, premium electric bikes that redefine transportation. At Magnum Bikes, we are reshaping the future of sustainable mobility, dedicated not only to the planet but also to enhancing the lives of individuals. We are driving technological innovation to bring sustainable joy and convenience to all through the Magnum e-bike experience.

If you're eager to harness the THRILL of Magnum e-bikes and dive into a role brimming with excitement, spontaneous company bike rides, and abundant opportunities for personal and professional growth, we invite you to read on.

Job Summary:

The Retail Sales Associate is responsible for assisting customers at our Salt Lake City retail store at Trolley Square Mall. The Sales Associate will be in charge of guiding customers through the shopping process, from the initial greeting to the final purchase. By providing insight and support, you’ll help strengthen our customer relationships and convert new patrons into repeat shoppers.

Duties and Responsibilities:

Customer Interaction:

• Greet customers warmly and engage in conversations to understand their preferences and requirements.


• Provide knowledgeable and enthusiastic assistance to customers interested in e-bikes.


• Conduct product demonstrations and test rides to showcase the features and benefits of e-bikes.

Product Knowledge:

• Stay up-to-date on the latest e-bike models, technologies, and industry trends.


• Clearly communicate the technical specifications, advantages, and unique selling points of each e-bike model.


• Assist customers in selecting the most suitable e-bike based on their needs and preferences.

Sales Process:

• Guide customers through the sales process, from initial inquiry to final purchase.


• Provide accurate pricing information, explain financing options, and address customer concerns.


• Upsell accessories and additional services to enhance the overall customer experience.


• Meet the monthly outlined sales goal standards each month as outlined by manager.

Customer Education:

• Educate customers on the benefits of e-bikes, including environmental impact, cost savings, and health benefits.


• Demonstrate a commitment to sustainable and eco-friendly transportation solutions.

Shop Cleanliness, Safety, and Organization:

• Ensure daily the cleanliness and tidiness of the shop floor, including display areas and test ride zones.


• Follow safety protocols and promote a safe environment for both customers and staff.


• Organize inventory, accessories, and merchandise to create an appealing and accessible shopping environment.

Administrative Tasks:

• Process sales transactions accurately and efficiently using the point-of-sale (POS) system.


• Maintain accurate customer records and follow up with customers post-store visits to ensure satisfaction.


• Assist with inventory management, including restocking and organizing the showroom floor.

Team Collaboration:

• Collaborate with colleagues to create a positive and cohesive work environment.


• Share insights and feedback on customer preferences and market trends with the sales team and management.


• Collaborate with store manager and sales leaders on planning and execution of in-store and outside store Magnum sales programs. 

Events Participation:

• Occasional travel, participation and organizational setup for local and national events


• Ensure seamless coordination, effective communication and execution of tasks related to event planning and execution. 
  
  

Please note that the duties listed above may not encompass all aspects of this role, and you may be required to undertake other tasks and responsibilities as assigned by the company. Your flexibility and willingness to contribute to various aspects of our operations are valued and essential to the success of our team and organization.

Qualifications:

• Previous experience in sales, preferably in the retail or cycling industry.


• Passion for sustainable transportation and a good understanding of e-bike technology.


• Excellent communication and interpersonal skills.


• Ability to work in a fast-paced environment and meet sales targets.


• Basic knowledge of bike maintenance and repairs is a plus.


• Familiarity with POS systems and basic computer skills.

Working Conditions:

This role primarily involves working in a retail environment, including weekends and holidays. Comfortable standing for extended periods and lifting/moving e-bikes as needed (80+ lbs). The candidate should also be committed to maintaining a clean, safe, and organized shop environment.

Culture:

As a company, cultivating a culture of diversity, equity, and inclusion is top on our list. Together, Magnum team members form a powerful and cohesive group of talented individuals overseeing design, manufacturing, importing, inventory management, sales, service and marketing of our products to realize our mission. We care deeply about the professional growth and fulfillment of each and every one of our employees and allowing them to reach their full potentials in our forward-thinking company culture. Our employees enjoy and take pride in a fast-paced, collaborative, creative, and positive work culture.

Why you will love working at Magnum Bikes:

• We are leaders – Leadership is not limited to our management team. It’s something everyone at Magnum embraces and embodies.


• We are operators – We believe the only way to predict the future is to build it. Creating solutions to lead our company and our industry is what we do on every project, every day.


• We are learners – Everyone here is continually learning on the job, no matter if we’ve been in a role for one year or one minute. We are committed to learning and implementing what is best for our retail customers, suppliers, distributors, as well as the Magnum team.


• We are one team – The magic of Magnum Bikes is our people, together making our inspiring goals attainable and driving us to greater heights.
  
  
  

Equal Employment Opportunity (EEO) Compliance Statement:

Magnum Bikes is an equal opportunity employer. We are committed to providing an inclusive and diverse workplace where all employees and applicants are treated with respect and consideration. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law.

We strive to create an environment that promotes equal employment opportunities and prohibits unlawful discrimination or harassment of any kind. All employment decisions at Magnum Bikes, including recruitment, hiring, promotion, and all other terms and conditions of employment, are based solely on individual qualifications, job requirements, and business needs.

We encourage applications from candidates of all backgrounds and experiences to join our team and contribute to our diverse and inclusive workplace. We are committed to providing reasonable accommodations for qualified individuals with disabilities in our application process and during employment, as required by applicable laws.

If you require accommodation or assistance to complete the application process or participate in an interview, please contact [email protected]. We will work with you to ensure your needs are met.

By joining our team, you are aligning yourself with an organization that values and promotes diversity, equality, and inclusion. Your unique perspectives and experiences are essential in helping us achieve our mission and create a welcoming and supportive work environment for all.