Retail Sales Associate

The Retail Sales Associate delivers world-class customer service to all retail customers by receiving and processing packages for courier shipment and operating copiers, fax machines, point-of-sale devices, and package management software. The Retail Sales Associate also assists in packing items for shipping, servicing in-store mailbox customers and processing returns for our corporate retail partners. The Associate expertly assists our valued customers by providing accurate information on our array of products, services, and best-value options and exhibits confidence by knowing best practices related to the industry.

The ideal candidate has previous retail sales experience, strong computer and internet skills, a high school diploma or GED, a friendly and genuinely helpful demeanor, and a professional appearance. He or she must be a fast learner who makes an effort to learn various aspects of the business. 

This position is for the retail location of The UPS Store – not the warehouse or corporate. The UPS Store is a network of individually owned and operated franchised service-centers specializing in small business solutions.

Store hours are Mon- Fri 8:30am to 7:00pm. Sat 10:00am to 5:00pm, Sun 11:00am to 3pm with weekend availability being mandatory. 

Compensation depends on skills, experience, and progress.

RESPONSIBILITIES          

• Delivers outstanding customer service to walk-in customers and telephone inquiries


• Continuously practices good listening skills with customers, UPS Store team members, and leadership


• Takes ownership of the customer's shipping needs and offers viable solutions


• Takes action to learn all product and service offerings, alternative solutions, and industry trends


• Operates equipment, software, and devices in an expert fashion and is willing to teach others


• Maintains a clean, organized, and safe working environment


• Performs other duties as assigned

QUALIFICATIONS            

• High school diploma or GED required


• This position requires 1 to 2 years of previous customer facing retail experience


• Good communication and people skills


• Strong teamwork skills


• Able to cross-sell and up-sell products and services


• Excellent packing skills


• Strong computer skills, including Microsoft Office and POS devices


• Outstanding phone skills


• Strong verbal and written communication skills, including spelling and math


• Prompt, reliable, and responsible


• Able to lift 50+ pounds

SHIFTS:

• Morning


• Afternoon


• Weekends (mandatory as required)

BENEFITS

• Excellent Growth/Promotion Opportunities


• Sick Pay


• Paid Training


• Employee Discounts


• Uniforms Provided