Job Description - Retail Sales Associate / Customer Service
Overview
At Elements Massage Canton, we value our people, and work-life balance is key. We listen to and invest in our team members. Our philosophy is to communicate effectively, encourage collaboration, and provide the proper resources for everyone to excel.
Compensation & Benefits
Competitive pay: $17+ per hour
Monthly Bonuses
Paid time off
Holiday pay
Complimentary monthly massage or skincare service at the studio
Health insurance
Dental and Vision insurance
Retirement savings with employer matching (401(k) or SIMPLE IRA)
Key Responsibilities
Follow the established sales process to promote and sell the monthly Elements Wellness Program
Build strong customer loyalty through informed listening and effective communication with new, established, and prospective clients
Transform client feedback and criticism into opportunities for exceptional customer service
Qualifications
Customer service experience in a spa-like environment, demonstrating attention to detail, hospitality, and excellent execution
Familiarity with modern office tools; proficiency in scheduling and payment processing systems
Flexibility to create a positive work environment for employees and exceptional experiences for clients
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