Retail Sales Associate (Full Time)

The Retail Sales Associate at the Charles H. Wright Museum of African American History is a dynamic and sales-driven role, crucial to advancing the museum's mission of opening minds and changing lives through the exploration and celebration of African American history and culture. The associate will actively engage with visitors to promote and sell merchandise that supports the museum's vision of fostering greater understanding, acceptance, and unity.

Essential Duties of the Position:

• Deliver exceptional customer service and create a welcoming environment for all visitors.
• Actively engage customers to promote and sell museum merchandise.
• Handle sales transactions efficiently and accurately in the Museum Store.
• Assist in merchandising, restocking, and maintaining the store’s visual presentation to drive sales.
• Promote museum programs and events through knowledgeable interactions with customers.
• Collect and report on visitor metrics and conduct inventory of merchandise.
• Support administrative tasks and collaborate with team members in a fast-paced environment.
• Provide assistance across in-person, phone, and online channels to maximize sales opportunities.

Qualifications

• At least one year of cashiering experience in a fast-paced environment (e.g., museum, retail stores, entertainment, theme park, movie theater).
• Experience in a membership sales environment is a plus.
• Proficiency in data entry and knowledge of database and office systems.
• Familiarity with standard POS systems; knowledge of Shopify is preferred.
• Ability to learn and apply effective sales techniques in a team-centered environment.
• Excellent customer service skills, attention to detail, and problem-solving abilities.
• Enthusiasm for delivering exceptional customer service and a strong interest in African American history and culture.
• Excellent verbal and written communication skills.
• Available to work weekends and evenings as needed for special events.

Skills & Abilities

• Interest in Retail Management and Marketing.
• Effective communication skills, both oral and written.
• Positive attitude, enthusiastic, and outgoing.
• Self-motivated with a strong work ethic.
• Have a sense of urgency.
• People-oriented with strong interpersonal skills.
• Proficiency in Microsoft Word, Excel, Adobe, POS, and database entry systems.