Retail Sales Floor Lead

Primary Responsibilities:

• Drive Store Sales & Conversion KPIs
• Oversee Store Operations & Staff
• Customer Service & Store Cleanliness
• Maintain Store Inventory & Supplies Levels

Overview of Primary Responsibilities 

Drive Store Sales & Conversion KPIs:

• Monitor and ensure store staff is aware of and working towards defined store KPIs, including: Daily net sales, AOV, and conversion rate.
• Identify and implement selling opportunities & strategies to improve KPI performance. 
• Provide feedback to store manager on customer response to merchandising displays and store assortment. 

Oversee Store Operations & Staff:

• Actively coach and train staff on customer interaction expectations and new selling initiatives. 
• Ensure open and closing duties are followed, including: POS opening and reconciliation, drawers have proper float change, and store is cleaned & maintained. 
• Monitor and direct daily store merchandising replenishment and minor display adjustments. 
• Ensure backstock racks and visual display storage areas are properly organized. 

Customer Service & Store Cleanliness:

• Greet each customer in the store and provide information about Farmhouse Pottery, our philosophy, and what sets our products apart.
• Grow audience – capture customer information to build our engaged audience and track customer lifetime value.
• Approach customers throughout their journey to answer questions, offer product recommendations, and generally elevate their visitation experience. 

Maintain Store Inventory & Supplies Levels:

• Provide feedback to store manager on low or out of stock products for weekly replenishment. 
• Ensure the store has proper supply levels of: store bags/selling collateral and facility items.  

Schedule:

9:00AM-5:30PM, 4-5 days a week, including one weekend day per week and both weekend days during holiday periods. 

• 2-3 years of retail sales experience
• Excellent organizational skills
• Superb verbal and written communication skills
• Ability to multitask while maintaining a positive attitude
• Weekend availability

Physical Requirements: 

• Frequently raise, lower and carry objects up to 20 pounds from one level to another
• Remain on feet in upright position for continuous periods of time, up to 8 hours
• Walk throughout building, including up and down stairs and outside

The pay range for this position is $21 - $23/ hour. In addition, we offer:

• Comprehensive health, dental, and vision insurance
• Parental Leave policy
• Company paid holidays and PTO
• 401(k) with company matching
• Opportunity to make pottery, plus product discounts