Retail Sales Manager

Position Overview:

The Retail Sales Manager is an integral part of the Sales Operations team, responsible for ensuring the smooth daily operations of the store's sales floor. With a strong focus on driving sales in their designated department(s), the Retail Sales Manager collaborates closely with the Sales Strategy Team to exceed sales goals and deliver exceptional customer service to every OGE customer.

Key Responsibilities:

• Daily Store Operations: The Retail Sales Manager oversees opening and closing the store each day, ensures all floor operations run smoothly, and maintains optimal staffing levels. They are responsible for maintaining a clean and organized sales floor including managing daily merchandising tasks, ensuring ease of navigation for customers, and that we have the right staff in the right places to best meet our customers needs
• Sales Team Management: The Retail Sales Manager oversees and guides a team of Sales Associates, providing clear direction and support in meeting job expectations. They conduct regular check-ins with their direct reports to offer feedback, assess performance, and identify training needs.They are responsible for the policy and procedure training for their direct reports to ensure they can effectively communicate these policies to our customers. 
• Team Motivation and Training: The Retail Sales Manager trains and motivates the sales team to ensure they are well-equipped with product knowledge, customer service skills, and effective sales techniques. They conduct regular training sessions to keep the team updated on new products and promotions.
• Department Oversight: The Retail Sales Manager is responsible for managing sales in a subset of specific retail department(s). They will drive sales through collaboration with the Sales Strategy Team, staff training, and by maintaining strong customer service standards in their department(s). They are responsible for developing real time weekly tactics to meet or exceed their departmental sales goals
• Leadership and Communication: The Retail Sales Manager maintains a positive and professional atmosphere within their department and the store as a whole. They promote teamwork, effectively communicate policies and procedures, and act as a resource for their team.

Expectations:

• The Retail Sales Manager oversees day-to-day operations and provides tactical management for their designated area of the business.
• The position may have up to eight continuous direct reports, and the manager is expected to support and review these employees effectively.
• Flexibility in hours is required, occasionally working up to 45 hours if needed, along with scheduling flexibility to attend meetings and store functions.
• Balancing individual tasks, supporting staff, and contributing to big-picture conversations, policies, and procedures within their specific area.
• Active participation in departmental and cross-departmental meetings, as well as leading meetings within their own department.

• Minimum 1 year of experience at OGE or relevant retail experience.
• Strong understanding of the retail business, its missions, and philosophies, with the ability to effectively communicate these principles to the team.
• Excellent verbal and written communication skills, maintaining a professional demeanor.
• Proven ability to motivate and support a team, providing both positive feedback and constructive course correction.
• Logical and organized approach to work, with attention to detail