Retail Sales Representative

About Pelé Soccer

Pelé Soccer is the premier retail destination for "The Beautiful Game." Established to celebrate the legacy of the greatest player in history, our flagship locations serve as global hubs for soccer fans, offering an elite selection of official kits, footwear, and equipment. We are looking for professional, high-energy individuals to join our Miami team and help us deliver an unparalleled retail experience in one of the world’s most vibrant soccer markets.

Role Summary

The Retail Sales Associate is responsible for driving sales through exceptional product knowledge and superior customer service. You will act as a brand ambassador, engaging with a diverse international clientele to provide expert advice on technical gear and fan apparel. The ideal candidate is a professional who thrives in a fast-paced environment and possesses a deep understanding of soccer culture.

• Customer Engagement: Deliver a premium shopping experience by proactively assisting guests, identifying their needs, and providing tailored product recommendations.
• Product Expertise: Maintain a comprehensive understanding of technical footwear specifications, jersey history, and current global soccer trends (leagues, players, and tournaments).
• Sales Operations: Efficiently process transactions using the Point of Sale (POS) system while maintaining accuracy in cash handling and inventory reporting.
• Visual Merchandising: Ensure the sales floor meets "match-day" standards by restocking merchandise, maintaining organized displays, and upholding brand aesthetic guidelines.
• Kit Customization: Operate specialized heat-press machinery to provide high-quality, personalized jersey customization for fans.
• Loss Prevention: Assist in maintaining store security and inventory integrity through attentive service and adherence to company policies.

Required Qualifications

• Professional Experience: Minimum of 1–2 years in high-volume retail, luxury sales, or a guest-facing hospitality role.
• Subject Matter Expertise: A strong foundational knowledge of soccer (global leagues, equipment technology, and heritage) is highly preferred.
• Communication Skills: Exceptional interpersonal skills with the ability to engage a diverse, international demographic.
• Operational Flexibility: Ability to work a flexible schedule, including evenings, weekends, and holidays, to meet the demands of the Miami market.

Preferred Qualifications

• Bilingual Proficiency: Fluency in Spanish is preferred given our international clientele in Miami; Portuguese is a significant advantage.

• Competitive Compensation: Hourly wages commensurate with experience.
• Employee Discount: Significant discounts on premium footwear, apparel, and exclusive Pelé Soccer merchandise.
• Career Advancement: Opportunities for professional growth within a globally recognized sports retail brand.
• Dynamic Environment: The opportunity to work in a high-profile, energy-filled flagship location.