Retail Servicing Associate

Retail Servicing Associate 

1.   Daily monetary processing-including payment preparation, payment posting, loan payoff transactions, lockbox daily balancing, lockbox reject posting, Bill Matrix processing, return checks, unapplied processing, originations receipt processing, official check issue, ORRMAN processing, and daily preparation of OSI Daily cash Balancing & OSI Cash Settlement Sheet.    30%

2. Investor Processing - Completing Daily Investor Remittance, complete Pair Off/Extension Fee Processing, monthly Single Family Investor Remittances and Reconciliations, Fannie Mae Daily Reporting, Remitting, & Reconciliation.   30%

3. ACH processing-Set up new pre-authorized transactions, process changes, terminations, and ACH Returns.   25%

4. Provide backup support to other members of the team as well as to other teams within the bank as related to monetary processing and payment research.  10%

5.  Daily reports preparation and review.  5%

Minimum Qualifications:

Associate degree in Business/Accounting preferred

Accounting experience preferred

Prior banking and customer service experience preferred

Ability to work in team environment

Attention to detail; thoroughness with documentation skills

Integrity, honesty and teamwork

Financial software skills

EOE/AA