Retail Shift Supervisor

Qualifications

• No degree is required. High School Diploma/GED preferred.


• 1 year of retail management experience or previous Goodwill Retail or Warehouse experience is required. 


• Excellent interpersonal and communication skills, including customer service, conflict resolution, and teamwork. 


• Leadership skills like decision-making, motivation, goal-setting, and strong problem-solving skills.


• Comfortable with workplace technology like registers, scheduling, and inventory management software.

Primary Duties/Responsibilities

• Supervise, direct, and train assigned staff and ensure they perform their essential/primary functions.


• Provide superior internal and external customer service to ensure repeat donors, shoppers, and staff retention and de-escalate customer dissatisfaction quickly and effectively.


• Coach and counsel employees concerning the performance of their job duties, including discipline up to and including termination.


• Exercise independent judgment in assigning daily job duties to achieve daily operational tasks.


• Helps to identify and recommend employees with proven performance for advancement.


• Safeguards company property and personal information from harm, damage, or theft. Reports any theft, misappropriation, unethical/inappropriate behavior, or unauthorized possession of company property to a member of management, Human Resources, or Risk Management.


• Must read, follow, model, and enforce all agency policies, procedures, and values.


• Utilizes efficient staffing methods to ensure the store is staffed appropriately. Arranges for replacements of absent employees when necessary.  Audits, edits, and approves payroll.


• Eliminates wasteful practices through process improvement.


• Maintains a professional appearance, adhering to MERS Goodwill’s dress code.


• Other duties as assigned.

Benefits

• Monthly Bonus up to $500.00


• Individual and family medical benefits for full-time employees working 30 or more hours per week.


• Individual and family dental and vision benefits on the first of the month following the hire date for employees working 20 or more hours week.


• Voluntary Life and AD&D Insurance on the first of the month following the hire date for employees working 20 or more hours per week.


• 403(B) Retirement on date of hire for employees working 20 or more hours per week.


• 403(B) Retirement + Employer Match after one year of employment for employees working 20 or more hours per week.


• 401(A) Retirement on date of hire for employees working 20 or more hours per week.


• PTO Accrual up to 15 days based on hours worked.


• Employee store discount


• Paid holidays


• Flexible Schedules


• Career Growth Opportunities